As a fast-growing End-Point Assessment (EPA) Organisation in the UK, the team struggled with fragmented systems, heavy manual admin, and inconsistent learner engagement. EPA processes were spread across multiple platforms, requiring up to ten emails per learner and creating delays that could push turnaround times to 20 days.

Learners often arrived at the assessment unprepared because resources were stored in different locations, and there was no way to track who had engaged. Compliance tasks—such as CPD tracking, conflict-of-interest checks, and assessor readiness—were all handled manually.

With UK apprenticeship reforms on the horizon, the organisation needed a flexible, centralised platform that could support closer collaboration with training providers and adapt to ongoing changes.