- RTO
- Transport & Logistics
13cabs Achieves 92% Training Completion: A Success Story with Cloud Assess
13cabs, Australia’s largest locally owned taxi fleet with over 10,000 vehicles across five states, was managing driver training and compliance through spreadsheets, printed materials and handwritten assessments. The process was so slow that retrieving a single driver’s records could take up to a week. 13Cabs implemented Cloud Assess to centralise training delivery, digitise assessments and streamline compliance across multiple state regulatory frameworks. The result was a transformation from manual chaos to audit-readiness in minutes, with training completion rates hitting 92% against an 80% target and the organisation securing RTO re-registration for a further six years.
92%
Training completion rate, exceeding 80% target
6 Years
RTO re-registration secured
2 Min
Record retrieval, down from one week
5
States compliance managed on one platform
“Thanks to Cloud Assess, accessing crucial records has become 99.98% faster, slashing our wait time from a week to just 2 minutes.”
CZ
Cindylee Zaszlos
National Training Manager, 13Cabs
- The Journey
From paper to powerful
A week to find one driver's records
13cabs operates across five Australian states, each with distinct regulatory requirements, and faces frequent compliance audits covering thousands of drivers. Before Cloud Assess, driver details lived in Excel spreadsheets, training materials were printed, and assessments were completed by hand, creating legibility issues and inconsistent records. Retrieving documentation for a single audit could take up to a week, and missing or unverifiable records put operating licences and the company’s reputation at genuine risk.
- Driver records scattered across basic spreadsheets
- Handwritten assessments with legibility problems
- Up to a week to retrieve audit documentation
- Five states with different regulatory requirements
- Non-compliance risked operating licences
One digital platform replacing paper across five states
Cloud Assess was integrated with 13cabs’ existing CRM and Student Management System to create a single, centralised workflow for training and compliance. The platform supports both face-to-face delivery and online remote activities, with features like video uploads for practical sessions, automated multiple-choice assessments and instant certification. Cyclical assessment due dates manage mandatory refresher training, while the user-friendly interface suits the driver demographic, typically aged 45 and over, ensuring strong adoption without friction.
- Integrated with existing CRM and student management system
- Video evidence capture for practical assessments
- Automated refresher training with cyclical due dates
- Designed for accessibility across all age groups
- Responsive support that feels purpose-built
92% training completion, audit-ready in two minutes
Driver record retrieval dropped from up to a week to roughly two minutes, eliminating the administrative burden that once consumed audit preparation. Training completion rates reached 92%, well above the 80% target, reflecting stronger driver engagement and confidence on the digital platform. Monthly audits across multiple states are now managed with ease through Cloud Assess’s centralised reporting, and manual errors in record-keeping have been significantly reduced. The streamlined compliance processes directly contributed to 13cabs securing re-registration of their Registered Training Organisation for an additional six years.
- Record retrieval cut from one week to two minutes
- 92% training completion against an 80% target
- Monthly multi-state audits managed with ease
- RTO re-registered for a further six years
- Manual errors and inconsistent records eliminated
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