The global workforce is now more competitive than ever as modern technology, industry trends, remote working environments and job role transformations can cause a shift in the demands of the job market. Becoming a highly skilled professional can increase your value to prospective companies, which can solidify you as a critical talent.
Our courses can help you get the professional qualifications you need to enhance your work performance. Our course library offers different training modules from marketing courses to safety courses. These courses are designed to equip you with skills and knowledge that will help you accelerate your career path and ease your work as you enter as a working professional. Here are 10 free online training courses for you to learn unique practical skills that are always sought-after by employers:
1. Decision-Making Skills Course
Decision-making is an irreplaceable skill that most companies require for leadership roles. From the moment you enter the workforce, you’re already in the running for promotions and career advancements but you’ll need the right set of skills to level up. Demonstrating your ability to make sound and logical decisions can enhance your prospects for advancing to a leadership role.
This free professional course on decision-making will take you through the decision-making process, enabling you to learn the ropes in making sound decisions for your company. Learn to navigate through the biases and pitfalls in decision-making while understanding the effects that your decisions have on the business.
The Decision-Making Process
Decision-Making Models and Frameworks
Biases and Pitfalls in Decision-Making
Enhancing Decision-Making Skills
Best for: Team Members, Analysts, Executives, Consultants, Project Managers, Business Owners, Entrepreneurs, Problem Solvers Cost: Free
Setting your goals will help you keep track of your career progression. Whether setting goals for yourself or for a specific campaign in your company, establishing your objectives enables you to figure out the steps to achieve them.
Our free online course focuses on setting effective yet realistic goals. You’ll learn to identify your priorities in determining your objectives, as well as the next steps of action you can take to reach them. Learn to overcome obstacles and stay motivated throughout the process.
Setting Effective Goals
Developing an Action Plan
Maintaining Motivation and Overcoming Obstacles
Best for: Managers, Team Members, Sales Representatives, Project Managers, Career Coaches, Entrepreneurs, Personal Development Coordinators, HR Professionals Cost: Free
Bookkeeping is a basic skill for accountants and finance teams as their roles handle financial modelling. However, bookkeeping is useful knowledge outside of financial roles as well. Learning the basics of bookkeeping will enable you to properly budget projects, make estimates on campaigns, or even price your products according to the cost of your goods.
This basic bookkeeping course is suitable for all professionals regardless of their experience level. You’ll learn the basic terminology used in accounting, and the proper methods of recording your cash flow for an overview of your business health.
Basic Bookkeeping Terminology
Chart of Accounts
Introduction to Accounting Software
Ethics and Legal Considerations
Best for: Small Business Owners, Sales Personnel, Accounting Clerks, Administrative Assistants, Entrepreneurs, Nonprofit Managers, Bookkeepers, Finance Assistants, Budget Coordinators Cost: Free
4. Actions To Defuse & De-Escalate Conflict Course
At some point in your career, you may face conflicts or disagreements between you, your coworkers, clients or with management. It is important not to let yourself be affected by your emotions and instead aim to defuse and de-escalate conflicts at work in a calm and professional manner.
Your response during disagreements can determine how well you work with others, and this can affect your standing at work. This free online course is part of our short-term courses that aim to equip you with essential skills for a successful career. Learn to maintain professionalism in the middle of a conflict, provide explanations and alternatives, show empathy in heated situations and remain respectful throughout.
Understanding Emotional Contagions
Maintaining a Calm, Respectful, and Polite Manner
Providing Explanation, Assistance, and Alternatives
Displaying Empathy to De-escalate Conflict
Best for: Team Members, Department Representatives, Customer Representatives, Consultants, Project Managers, Business Owners, Data Analysts, Performance Coaches Cost: Free
Project management is generally intermediate work, but there is an increase in companies that employ fresh sets of eyes to handle projects, particularly those that cater to younger audiences. Project management is more than just delegating tasks; it requires creativity and innovation to execute effective campaigns.
Our project management course will take you through the basics of handling projects. You’ll learn your roles and responsibilities as the project manager, improve your communication skills to streamline your project and identify suitable methodologies for your project.
What is Project Management?
Key Elements of a Project
Phases of a Project
Roles and Responsibilities of a Project Manager
Communication and Stakeholder Management
Project Management Methodologies and Frameworks
Best for: Project Teams, Project Managers, Project Assistants, Marketing Teams, Team Members Cost: Free
As a newcomer in the team, you may not have built enough rapport with the other members just yet. Building relationships with your coworkers will not only give you motivation to do your work but you will also function better as a team.
This free course is suitable for both inexperienced and experienced professionals. As part of our short courses library, you can finish the course in just 45 minutes! Learn to establish strong team dynamics, work with your team through effective communications and build up your team to improve your overall work performance.
Effective Team Communication
Best for: Production Operators, Digital Marketing Teams Marketing Assistants, Event Staff, Research Associates, Store Greeters, Shipping and Receiving Clerks, Project Managers, Customer Care Agents, Maintenance Technicians, Marketing Teams, Sales Teams, Interdepartment Employees Cost: Free
Strategic thinking is another critical skill sought after by employers. Strategising combines critical thinking, creativity and analytical skills, which are not necessarily common traits but can be learned over time. As you progress through your career, you’ll find that strategic thinking is used in almost every aspect of the business.
Being able to strategise effective campaigns and solutions will help propel your career forward. Our free professional course on strategic thinking will teach you to develop a strategic mindset, honing both your analytical and decision-making skills.
Developing a Strategic Mindset
Analytical skills for Strategic Thinking
Implementing Strategic Thinking
Best for: Office Assistants, Customer Care Associates, Sales Support Staff, Administrative Coordinators, Retail Workers, Digital Marketing Teams, eCommerce Teams, Construction Workers, Renovators, Architects Cost: Free
Having good attention to detail is a sought-after skill, especially for analytical roles. This skill is useful in most businesses, allowing the team to notice small factors that may affect their work. In design work, attention to detail skills can also ensure that you can keep your work consistent and aesthetically pleasing.
Learn to be more attentive to the small things and improve your skills in our free course on attention to detail. Understand the cognitive processes that enhance your concentration and focus and incorporate these skills into your daily routine.
Introduction to Attention to Detail
Understanding cognitive processes
Enhancing observation skills
Developing concentration and focus
Attention to Detail
Incorporating Attention to detail in daily routines
Overcoming challenges and building resilience
Best for: Administrative Clerks, Customer Service Representatives, Data Entry Operators, Sales Associates, Retail Store Staff, Inventory Assistants, Office Coordinators, Receptionists, Cashiers, Delivery Personnel, Security Personnel Cost: Free
9. Confirm and Respond to Workplace Requirements Course
Your workplace may have a number of requirements, regulations and standards that you need to abide by. These may be industry regulations or they may be the standard processes used in your company. Either way, you will need to follow these regulations as they are mandated by your company.
This online course will help you gain a better understanding of the workplace requirements you need to be productive in your company. Upon successful completion of the course, you’ll learn to work with instructions and timelines, build positive relationships within your team, resolve conflicts and work on feedback given to you.
Workplace Communication and Seeking Information
Work Instructions and Timelines
Seeking Assistance to Complete Work as Required
Building Positive Relationships for Collaboration
Resolving Workplace Conflict with Communication
Encouraging and Acting upon Constructive Feedback
Best for: Digital Marketing Teams, Office Assistants, Sales Assistants, Clerical Workers, Customer Care Associates, Store Associates, Stock Clerks, Office Coordinators, Front Desk Personnel, Cash Handlers, Delivery Personnel Cost: Free
Effective work habits include acting professionally for any work-related activities, adhering to the code of conduct and showing initiative at work. These can be learned through accredited and non-accredited courses aimed at developing your work ethic.
Our course on effective work habits will improve the way you work. By focusing on productivity points, you can master effective work habits and smoothen out your workflows in your company. Learn to act promptly according to instructions, show innovation and work in a professional manner. Our professional courses are designed to equip you with essential skills and knowledge for career advancement.
Acting Promptly on Instructions and Information
Code of Conduct
Showing Initiative at Work
Best for: Administrative Assistants, Customer Service Representatives, Data Entry Clerks, Sales Associates, Retail Sales Associates, Warehouse Associates, Customer Support Specialists, Receptionists, Cashiers, Delivery Drivers Cost: Free