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Online Customer Service 101 Course
Gain essential skills to excel in digital customer communication. You’ll explore effective online communication,…
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Generate Customer Loyalty
Learn how to create lasting customer connections as a retail professional. Discover the power…
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Managing The Personal Impacts Of Negative Customer Behaviour
Learn about self-reflection, debriefing and coping strategies after negative interactions with aggressive, disruptive or…
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Manage Disrespectful, Aggressive Or Abusive Customers
Learn how to respond to challenging customer behaviours in retail work using appropriate communication…
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Actions to Defuse & De-escalate Conflict
Learn best practices in handling challenging customer interactions with calmness, professionalism and empathy.
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Respond to customer difficulties online
Learn the essential skills for responding to customer difficulties online. Enhance your customer service…
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Identify potentially disruptive customers
Gain essential skills to identify and respond to signs of abuse, neglect, and exploitation…
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Engage the customer
This course is designed to equip learners with the essential skills and knowledge to…
: 45 mins
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Contribute to a Service Culture
The course is designed to equip learners with the essential skills and knowledge needed…
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Assist Customers
Customer engagement is one of the building blocks of positive customer experience. In this…
: 45 mins
