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Planning Your Retail Career
Learn to identify and develop the critical skills demanded by the evolving retail landscape.…
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Information on employment rights & responsibilities
Learn about social media and online platforms relevant to retail business, and how to…
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Respond to security breaches
Learn about the various security threats that exist in a physical retail environment and…
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Process online refunds and exchanges
Tailored for retail professionals, customer service representatives, and e-commerce managers, this course lays the…
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Work within organisational requirements
This course is designed to equip you with the knowledge and skills necessary to…
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Use effective work habits
The course equips retail professionals with essential skills and habits that contribute to success…
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Identify industry specific requirements and preferences
Learn how to leverage social media and online platforms effectively to understand customers and…
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Document and report incident
Learn how to create comprehensive documentation and report incidents of customer misbehaviour in the…
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Develop product and service knowledge
Learn how to enhance your understanding of products and services as a retail professional.
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Confirm and Respond to Workplace Requirements
As a retail professional, understanding and meeting workplace requirements is vital for delivering exceptional…