Access Our Comprehensive
Library of Free Courses
-
Online Customer Service 101 Course
Gain essential skills to excel in digital customer communication. You’ll explore effective online communication,…
-
Promoting Retail Team Morale: A Guide For Leaders
Discover what motivates your team and how to create a supportive, respectful and inclusive…
-
Monitor Retail Team Performance
This course empowers retail leaders, such as team leaders, supervisors, and managers, with essential…
-
Product Sales Reporting
Explore the importance of sales data in decision-making, performance evaluation, and strategic alignment.
-
Communicate Promotional And Marketing Activities
Learn how to proficiently communicate marketing and promotional initiatives to both team members and…
-
Develop A Sales Plan
Learn to analyse market trends, optimally position products, and gain insights into competitors. Set…
: 45 mins
-
Provide Additional Information And Recommendations
Learn to discern when customers require additional details, suggest alternatives when desired products are…
-
Merchandise Food Products
Learn essential skills to effectively merchandise food products in retail settings.
-
Planning Your Retail Career
Learn to identify and develop the critical skills demanded by the evolving retail landscape.…
-
Generate Customer Loyalty
Learn how to create lasting customer connections as a retail professional. Discover the power…
-
Managing The Personal Impacts Of Negative Customer Behaviour
Learn about self-reflection, debriefing and coping strategies after negative interactions with aggressive, disruptive or…
-
Manage Disrespectful, Aggressive Or Abusive Customers
Learn how to respond to challenging customer behaviours in retail work using appropriate communication…
-
Accept Stock Delivery
Learn essential skills for efficiently accepting stock deliveries in a retail environment.
: 45 mins
-
Information on employment rights & responsibilities
Learn about social media and online platforms relevant to retail business, and how to…
-
Maintain stock handling and storage areas
This course is designed for food retail workers and food handlers to equip you…
-
Maintain personal hygiene standards
This course is designed for food retail workers, focusing on personal hygiene standards in…
-
Maintain equipment and work area
This course is designed to equip you with the knowledge and skills necessary to…
-
Actions to Defuse & De-escalate Conflict
Learn best practices in handling challenging customer interactions with calmness, professionalism and empathy.
-
Respond to security breaches
Learn about the various security threats that exist in a physical retail environment and…
-
Respond to customer difficulties online
Learn the essential skills for responding to customer difficulties online. Enhance your customer service…
-
Replenish stock levels
Learn how to effectively manage and maintain optimal stock levels on the retail shop…
: 45 mins
-
Process online refunds and exchanges
Tailored for retail professionals, customer service representatives, and e-commerce managers, this course lays the…
-
Work within organisational requirements
This course is designed to equip you with the knowledge and skills necessary to…
-
Use effective work habits
The course equips retail professionals with essential skills and habits that contribute to success…
-
Store and handle food safely
This course provides the necessary knowledge and skills to navigate key areas of safe…
-
Source information on social media and online platforms
Learn about social media and online platforms relevant to retail business, and how to…
-
Identify suitable social media and online platforms
Learn about the critical factors influencing platform selection, how to match business needs with…
-
Identify potentially disruptive customers
Gain essential skills to identify and respond to signs of abuse, neglect, and exploitation…
-
Identify industry specific requirements and preferences
Learn how to leverage social media and online platforms effectively to understand customers and…
-
Identify functions provided by social media and online platforms
Learn about the different social media and online platforms functions that are useful to…
-
Follow food safety program
In this course, you will learn essential knowledge and skills to ensure the safe…
-
Engage the customer
This course is designed to equip learners with the essential skills and knowledge to…
: 45 mins
-
Document and report incident
Learn how to create comprehensive documentation and report incidents of customer misbehaviour in the…
-
Develop product and service knowledge
Learn how to enhance your understanding of products and services as a retail professional.
-
Contribute to a Service Culture
The course is designed to equip learners with the essential skills and knowledge needed…
-
Confirm and Respond to Workplace Requirements
As a retail professional, understanding and meeting workplace requirements is vital for delivering exceptional…
-
Assist Customers
Customer engagement is one of the building blocks of positive customer experience. In this…
: 45 mins
-
Communicate With the Retail Team
Discover how effectively communicating visions, goals and targets to your retail team foster collaboration,…
-
Analyse Sales Targets
This course equips retail sales professionals with the tools and insights to analyse organisational…
: 45 mins
