Access Our Comprehensive
Library of Free Courses
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Maintain stock handling and storage areas
This course is designed for food retail workers and food handlers to equip you…
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Maintain personal hygiene standards
This course is designed for food retail workers, focusing on personal hygiene standards in…
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Maintain equipment and work area
This course is designed to equip you with the knowledge and skills necessary to…
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Actions To Defuse & De-escalate Conflict
Learn best practices in handling challenging customer interactions with calmness, professionalism and empathy.
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Identify, assess and implement risk treatments
Welcome to the learning module on identifying, assessing, and implementing risk treatments in mining.…
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Respond to security breaches
Learn about the various security threats that exist in a physical retail environment and…
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Respond to customer difficulties online
Learn the essential skills for responding to customer difficulties online. Enhance your customer service…
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Replenish stock levels
Learn how to effectively manage and maintain optimal stock levels on the retail shop…
: 45 mins
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Process online refunds and exchanges
Tailored for retail professionals, customer service representatives, and e-commerce managers, this course lays the…
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Present and store food and clean work area
Master the art of presenting and storing food while maintaining a pristine work environment…
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Present and store appetisers and salads
Master the art of presenting and storing appetisers and salads in the food and…
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Plan and prepare for risk control
This learning module aims to provide comprehensive guidance on how to effectively plan and…
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Package and label foods
Discover the essentials of Package and Label Foods in the hospitality industry, ensuring food…
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Work within organisational requirements
This course is designed to equip you with the knowledge and skills necessary to…
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Work effectively with diversity
This learning module aims to provide mining professionals with the knowledge and skills necessary…
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Use effective work habits
The course equips retail professionals with essential skills and habits that contribute to success…
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Store and handle food safely
This course provides the necessary knowledge and skills to navigate key areas of safe…
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Source information on social media and online platforms
Learn about social media and online platforms relevant to retail business, and how to…
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Information on employment rights & responsibilities
Learn about social media and online platforms relevant to retail business, and how to…
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Identify suitable social media and online platforms
Learn about the critical factors influencing platform selection, how to match business needs with…
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Identify potentially disruptive customers
Gain essential skills to identify and respond to signs of abuse, neglect, and exploitation…
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Identify industry specific requirements and preferences
Learn how to leverage social media and online platforms effectively to understand customers and…
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Identify functions provided by social media and online platforms
Learn about the different social media and online platforms functions that are useful to…
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GDPR – Introduction to GDPR
This course aims to provides an introduction to the General Data Protection Regulation (GDPR),…
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Follow food safety program
In this course, you will learn essential knowledge and skills to ensure the safe…
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Engage the customer
This course is designed to equip learners with the essential skills and knowledge to…
: 45 mins
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Document and report incident
Learn how to create comprehensive documentation and report incidents of customer misbehaviour in the…
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Develop product and service knowledge
Learn how to enhance your understanding of products and services as a retail professional.
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Contribute to a service culture
The course is designed to equip learners with the essential skills and knowledge needed…
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Confirm and respond to workplace requirements
As a retail professional, understanding and meeting workplace requirements is vital for delivering exceptional…
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Risk Assessments: Hazard reports & Actions
This learning module aims to guide mining professionals on how to create comprehensive written…
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Complete records and reports
This learning module aims to provide an understanding of the importance of maintaining complete…
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Communicate the risk treatment processes to relevant personnel
This learning module aims to provide a comprehensive guide on effectively communicating risk treatment…
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Assist customers
Customer engagement is one of the building blocks of positive customer experience. In this…
: 45 mins
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Assess and identify unacceptable risk
This learning module aims to equip mining professionals with the knowledge and tools to…
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Accept stock delivery
Learn essential skills for efficiently accepting stock deliveries in a retail environment.
: 45 mins
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Follow procedures for emergency situations
Learn essential skills for emergency preparedness in the food and beverage industry, from collaborative…
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Evaluate e-commerce models
The dynamic landscape of modern business is shaped by electronic commerce (e-commerce), encompassing diverse…
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Develop a Plan for Review of Digital Strategy
This topic emphasizes the importance of understanding an organization’s digital strategy policies, procedures, and…
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Design an e-commerce strategy
This discussion delves into the transformative realm of e-commerce, highlighting its significance as a…
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Complete work process
Discover the essential practices of the food and beverage industry’s complete work process, including…
: 45 mins
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Complete Operational Tasks
Master the art of effective operational tasks in the dynamic food and beverage industry.…
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Complete End of Shift Duties
Master the art of completing end-of-shift duties in the dynamic food and beverage industry.…
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Communicate with the retail team
Discover how effectively communicating visions, goals and targets to your retail team foster collaboration,…
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Collect Review Information
Discusses the efficient implementation of a review plan, emphasizing the sourcing, organizing, and analyzing…
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Analyse Sales Targets
This course equips retail sales professionals with the tools and insights to analyse organisational…
: 45 mins
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Analyse opportunities for e-commerce
This course delves into the strategic integration of e-commerce in the evolving business landscape,…
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Organisational Skills Course
This course focuses on developing and honing organisational skills specifically for leaders. Effective leadership…
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Attention to Detail
Understand the importance of attention to detail, developing strategies to improve it, and incorporating…
: 45 mins
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Strategic Thinking Course
This course aims to explore the concept of strategic thinking and provide you with…
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Innovation Mastery Course
In this course, you will learn the importance of Innovation and how it can…
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Delegation Skills Course
This course dives deep into the dynamics of delegation, offering invaluable insights for both…
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Basic Kitchen Operations Course
Rooted in the rich culinary traditions of Australia, this course emphasises both the practical…
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Food Safety and Sanitation Course
Learn about all aspects of food safety, from purchasing and receiving food to preparing,…
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Cash Handling and Register Operation Course
This course is designed to equip participants with the knowledge and techniques vital in…
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Customer Experience Management (CEM) Course
This course will elevate your understanding of CEM, setting a robust foundation for building…
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Machine Safety & Usage Course
In this course, you will learn the importance of machine safety and usage. You…
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Lockout/Tagout Procedures Course
In this course, you will learn what lockout/tagout procedures are and learn to identify…
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COSHH Chemical Safety Course
Our Chemical Safety COSHH course is designed to equip you with the expertise to…
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Electrical Safety Course
In this course, you will learn the importance of electrical safety and the risks…
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Teamwork and Team Building Course
The “Teamwork and Team Building” course is crafted meticulously to help you navigate the…
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Navigation & Geographical Awareness Course
This course aims to develop your understanding of navigation techniques and enhance your geographical…
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Mentorship and Coaching Course
In this course, you will learn the concepts of mentorship and coaching, and how…
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Occupational Health & Safety Regulations Course
In this course, you will learn to understand the importance of OHS regulations and…
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Compliance: Regulations & Standards
ur “Compliance with Regulations and Standards” course offers a pivotal learning experience designed for…
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KPI Training
Key Performance Indicators (KPIs) play a crucial role in helping organizations gauge their progress…
: 45 mins
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Project Management Basic Course
This module provides an introduction to the fundamental concepts and principles of project management.…
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Hand/Arm Vibration Course
An in-depth understanding of hand/arm vibration and its potential risks. We will explore the…
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Advanced GDPR Course
Embark on an enriching learning journey as we delve into the deeper recesses of…
: 45 mins
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Transport Machinery Operation & Maintenance Course
Gain an understanding of operating and maintaining machinery used in transportation. Whether you’re involved…
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Operate & Maintain Machinery (Construction) Course
Gain an understanding of operating and maintaining machinery in the construction industry with this…
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Prepare to Work Safely: Free Construction Safety Course
This course aims to provide you with essential knowledge and skills to work safely…
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Construction Site Safety Course
This course provides an overview of site safety in the construction industry. It aims…
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Leading a Tool box talk Course
This course is designed to provide participants with the necessary skills and knowledge to…
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Worksite Traffic Management Course
This course aims to provide an understanding of worksite traffic management, which is crucial…
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Safe Approach Distances (SADS) Course
Working at heights using Elevated Work Platforms (EWPs) can be a challenging and potentially…
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EWP Rescue and Escape Course
Working at heights using Elevated Work Platforms (EWPs) can be a challenging and potentially…
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Fatigue Management Course
In this course, you will learn what fatigue management is. You will also learn…
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Vehicle Collision Awareness Course
This course aims to provide individuals working in industrial settings with an understanding of…
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Moving Object Risks Course
This course aims to provide an overview of the risks associated with moving objects…
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Working at Heights Course
Our comprehensive “Working At Heights” course is meticulously designed to empower individuals from all…
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Suspended Load Safety Course
In this course, you will learn about suspended load safety. You will learn about…
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Performance Support & Coaching Course
This course aims to provide a comprehensive understanding of performance management and the role…
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Motivating Teams Course
This course aims to provide key strategies and techniques to motivate teams and create…
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Basic Bookkeeping Course
Our Basic Bookkeeping course has been curated to ensure that individuals from diverse backgrounds…
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Inventory Management Course
This course aims to provide an introduction to inventory management, which is the process…
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Cross-selling Course
This comprehensive course on cross-selling caters to all levels of expertise. Unlock the secrets…
: 45 mins
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Sales and Upselling Techniques Course
This course aims to provide you with a comprehensive understanding of sales techniques and…
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Scaffold Safety Course
This course aims to provide you with a comprehensive understanding of scaffold safety practices…
: 45 mins
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Forklift Safety Course
This course aims to provide comprehensive guidelines for forklift operators and maintenance personnel to…
: 45 mins
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Leadership and Supervisory Skills Course
This course aims to provide an in-depth understanding of leadership and supervisory skills and…
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Digital Literacy & Mobile Technology Course
This cutting-edge course promises to bridge the knowledge gap, allowing attendees to navigate the…
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Negotiation Skills Course
This course focuses on developing presentation skills specifically tailored for leaders. Effective presentation skills…
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Master Leadership Presentation Skills | Free Course
This course focuses on developing presentation skills specifically tailored for leaders. Effective presentation skills…
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Goal Setting Course
Gain a comprehensive understanding of the importance of setting goals, along with practical strategies…
: 45 mins
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Decision-Making Skills Course
This is a comprehensive course to empower individuals with the fundamental skills and knowledge…
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Interpersonal Skills Course
Enhance your understanding and mastery of interpersonal skills. Interpersonal skills are crucial in building…
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Loss Prevention Course
Gain a comprehensive understanding of loss prevention strategies and techniques to mitigate various forms…
: 45 mins
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Active Listening Course
An introduction to the concept of active listening and practical strategies to enhance your…
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Adaptability and Flexibility Course
Develop the crucial skills required to navigate and thrive in today’s rapidly changing and…
