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Maintain stock handling and storage areas
This course is designed for food retail workers and food handlers to equip you…
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Maintain personal hygiene standards
This course is designed for food retail workers, focusing on personal hygiene standards in…
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Maintain equipment and work area
This course is designed to equip you with the knowledge and skills necessary to…
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Actions To Defuse & De-escalate Conflict
Learn best practices in handling challenging customer interactions with calmness, professionalism and empathy.
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Respond to security breaches
Learn about the various security threats that exist in a physical retail environment and…
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Respond to customer difficulties online
Learn the essential skills for responding to customer difficulties online. Enhance your customer service…
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Replenish stock levels
Learn how to effectively manage and maintain optimal stock levels on the retail shop…
: 45 mins
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Process online refunds and exchanges
Tailored for retail professionals, customer service representatives, and e-commerce managers, this course lays the…
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Work within organisational requirements
This course is designed to equip you with the knowledge and skills necessary to…
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Use effective work habits
The course equips retail professionals with essential skills and habits that contribute to success…
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Store and handle food safely
This course provides the necessary knowledge and skills to navigate key areas of safe…
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Source information on social media and online platforms
Learn about social media and online platforms relevant to retail business, and how to…
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Information on employment rights & responsibilities
Learn about social media and online platforms relevant to retail business, and how to…
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Identify suitable social media and online platforms
Learn about the critical factors influencing platform selection, how to match business needs with…
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Identify potentially disruptive customers
Gain essential skills to identify and respond to signs of abuse, neglect, and exploitation…
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Identify industry specific requirements and preferences
Learn how to leverage social media and online platforms effectively to understand customers and…
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Identify functions provided by social media and online platforms
Learn about the different social media and online platforms functions that are useful to…
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Follow food safety program
In this course, you will learn essential knowledge and skills to ensure the safe…
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Engage the customer
This course is designed to equip learners with the essential skills and knowledge to…
: 45 mins
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Document and report incident
Learn how to create comprehensive documentation and report incidents of customer misbehaviour in the…
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Develop product and service knowledge
Learn how to enhance your understanding of products and services as a retail professional.
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Contribute to a service culture
The course is designed to equip learners with the essential skills and knowledge needed…
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Confirm and respond to workplace requirements
As a retail professional, understanding and meeting workplace requirements is vital for delivering exceptional…
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Assist customers
Customer engagement is one of the building blocks of positive customer experience. In this…
: 45 mins
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Accept stock delivery
Learn essential skills for efficiently accepting stock deliveries in a retail environment.
: 45 mins
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Communicate with the retail team
Discover how effectively communicating visions, goals and targets to your retail team foster collaboration,…
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Analyse Sales Targets
This course equips retail sales professionals with the tools and insights to analyse organisational…
: 45 mins
