Course Library > Customer Focus
Actions To Defuse & De-escalate Conflict
INDUSTRIES
Retail
Country/Region
All
intended audience
All
Skills
Customer Service, Communication
Course Length
Short Course
level
Entry
Assessment style
Online
Average completion time
45 mins
Accredited
Accredited
Course Excerpt
Learn best practices in handling challenging customer interactions with calmness, professionalism and empathy.
Course Impressions
Activities
What’s Included
Assessments
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Actions To Defuse & De-escalate Conflict
Learn best practices in handling challenging customer interactions with calmness, professionalism and empathy.
