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Karen Plowman
McDonald’s

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Sample Courses with
1,000’s More in Development

    • Clean premises and equipment
    • Provide housekeeping services to guests
    • Prepare for room servicing
    • Make up beds
    • Clean rooms
    • Finalise Rooms
    • Launder linen and guest clothes
    • Provide porter services
    • Provide valet services
    • Prepare for guest arrival
    • Welcome and register guests
    • Organise guest departure
    • Prepare front office records and reports
    • Use a computerised booking system
    • Conduct night audit
    • Manual Handling Aged Care
    • Washing Hands
    • Hazard Reporting (Care Setting)
    • Risk Assessment (Care Setting)
    • Interacting with a child
    • Identify and respond to children and young people at risk
    • Reflect on values and biases
    • Demonstrate respect for inclusion and diversity
    • Support children’s understanding of inclusion and diversity
    • Implement hygiene and health procedures
    • Support each child’s health needs
    • Promote physical activity
    • Promote healthy and safe eating
    • Provide opportunities for sleep, rest and relaxation
    • Supervise children
    • Minimise risks in the environment
    • Support children to respond to risks
    • Provide a safe and healthy environment
    • Develop relationships with babies and toddlers
    • Develop effective relationships with family members
    • Promote safe sleep
    • Provide positive nappy-changing and toileting experiences
    • Promote quality mealtime environments
    • Create a healthy and safe environment
    • Prepare to use digital technology
    • Perform short and basic workplace task using digital technology
    • Prepare to use digital technology for routine and simple task
    • Perform routine and simple workplace task using digital technology
    • Prepare to use digital technology for non-routine task
    • Perform non-routine workplace task using digital technology
    • Activate digital device and access features
    • Navigate and organise file or application environment
    • Edit and update stored information
    • Select and prepare to use technology
    • Input and process information or data
    • Finalise and store document
    • Identify purpose and methods of digital communication
    • Implement procedures to send and receive digital communications
    • Assist with managing digital communications
    • Plan research using the internet
    • Conduct research using the internet
    • Present research
    • Select and prepare resources using tech
    • Design document using tech
    • Produce document using tech
    • Finalise document
    • Select and prepare resources to design and produce spreadsheets
    • Plan spreadsheet design
    • Create spreadsheet
    • Produce charts
    • Finalise and present spreadsheets
    • Prepare to create presentation
    • Create presentation
    • Finalise presentation
    • Carry out non-technical maintenance
    • Update digital presence
    • Review digital presence content and use
    • Implement and use digital technologies to collaborate in the workplace
    • Identify opportunities to implement digital technologies for workplace collaboration
    • Review existing digital technology use in the business
    • Comply with intellectual property right
    • Integrate digital solutions into work processes
    • Use digital workplace information
    • Represent numerical data in graphic form and store spreadsheet
    • Use spreadsheets
    • Automate and standardise spreadsheet operation
    • Develop a linked spreadsheet solution
    • Prepare and plan to develop complex spreadsheet
    • Produce documents
    • Add complex tables and other data
    • Design complex documents
    • Prepare to produce word processed documents
    • Document and distribute outcomes and recommendations of review
    • Determine review findings and outcomes
    • Analyse the collected information
    • Collect review information
    • Develop a Plan for Review of Digital Strategy
    • Implement an e-commerce strategy
    • Design an e-commerce strategy
    • Evaluate e-commerce models
    • Analyse opportunities for e-commerce
    • Document and apply measures to control WHS risks associated with electrotechnology work
    • Fix and secure electrotechnology equipment
    • Participate in electrical work and competency development activities
    • Arrange circuits, control and protection for electrical installations
    • Develop and connect electrical control circuit
    • Read plans, calculate quantities and mark out materials
    • Work Effectively in The Plumbing Services Sector
    • Use plumbing hand and power tools
    • Handle and store plumbing materials
    • Set out and install water services
    • Handle carpentry materials
    • Construct and erect wall frames
    • Install lining, panelling and moulding
    • Carry out setting out
    • Use carpentry tools and equipment
    • Carry out hand excavation
    • Plan and organise work
    • Enter and work in confined spaces
    • Collect routine site samples
    • Operate and maintain a four wheel drive vehicle
    • Determine personal support requirements
    • Provide support services
    • Monitor support activities
    • Facilitate the empowerment of people receiving support
    • Recognise and support individual differences
    • Support physical wellbeing
    • Support social, emotional and psychological wellbeing
    • Support incidental learning opportunities to enhance skills development (Disabilities)
    • Support the person in a holistic manner
    • Review support provided
    • Support to people living with dementia
    • Offer support and information
    • Apply a person-centred approach to providing behaviour support
    • Provide positive behaviour support according to individualised behaviour support plan
    • Plan intervention and support activities for people with autism spectrum disorder
    • Complete reporting and documentation
    • Complete documentation for a person living with dementia
    • Complete documentation (Disabilities)
    • Complete documentation
    • Recognise potential risk of falls
    • Follow safe work practices for direct client care
    • Report risk of falls
    • Apply basic principles and practices of infection prevention and control
    • Plan meals and snacks
    • Prepare meals and snacks
    • Implement food safety processes when preparing food
    • Provide positive mealtime experience
    • Improve mealtime experience
    • Implement food safety processes during mealtimes
    • Distribute meals and refreshment
    • Collect utensils and meal trays
    • Comply with the food safety program
    • Work with diverse people
    • Work legally and ethically
    • Work within organisational requirements
    • Work within a disability support context
    • Promote independence
    • Apply principles and aims of a palliative approach when supporting people
    • Identify, address and monitor barriers to community participation and social inclusion
    • Recognise healthy body systems
    • Contribute to skills assessment (Disability)
    • Communicate and work in health or community services
    • Manage own emotional responses and ethical issues
    • Meet job role requirements
    • Implement self-care strategies
    • Care for self
    • Respect the person’s preferences for quality-of-life choices
    • Follow the person’s advance care directives in the individualised plan
    • Follow end-of-life care strategies
    • Living with dementia and participating in activities
    • Respond to signs of pain and other symptoms
    • Assist with ongoing skills development according to individualised plan (Disabilities)
    • Identify opportunities for community participation and social inclusion
    • Implement strategies for community participation and inclusion according to individualised plan
    • Determine the person’s needs
    • Contribute to a coordinated service approach
    • Recognise reactions to loss and grief
    • Engage empathically
    • Identify signs of abuse, neglect and exploitation
    • Support people experiencing abuse, neglect and exploitation
    • Prepare to facilitate access to transport
    • Provide information sessions
    • Provide opportunities to practice travel
    • Respond to the needs of people with autism spectrum disorder
    • Operate within a legal and ethical framework and in accordance with the professional standards of the sector
    • Include carer and family members as part of the support team
    • Assess and respond to changes in the care relationship
    • Monitor and promote carer rights, health and wellbeing
    • Prepare for visit
    • Undertake visit
    • Establish relationship in the place of residence
    • Follow up visit for client residence
    • Manage the personal impacts of supporting people experiencing abuse, neglect and exploitation
    • Review context of behaviours of concern
    • Contribute to skills assessment (Disability)
    • Assist with ongoing skills development according to individualised plan
    • Assist with ongoing skills development according to individualised plan
    • Identify the current communication needs of the person
    • Identify and access AAC systems
    • Identify barriers to using AAC systems
    • Report on implementation of communication strategies
    • Identify cultural safety issues in the workplace
    • Model cultural safety in own work
    • Develop strategies for improved cultural safety
    • Evaluate cultural safety strategies
    • Identify variations in patient behaviour and habits
    • Undertake basic visual oral check and questioning
    • Follow up and promote ongoing oral health care
    • Establish the context for AOD work
    • Apply understanding of context to AOD practice
    • Integrate the core values and principles of AOD work into practice
    • Apply understanding of the impact of values in AOD practice
    • Prepare to assist with medication
    • Prepare the client for assistance with administration of medication
    • Support clients with administration of medication
    • Handle medication contingencies
    • Complete medication distribution and documentation
    • Establish respectful relationships with people with mental health issues
    • Determine the needs of people with mental health issues
    • Work with people with mental health issues to meet aspirations and needs
    • Identify the purpose of the group
    • Establish and maintain group relationships
    • Organise resources for group activities
    • Prepare and maintain beds
    • Transport individuals
    • Distribute and collect menus from clients according to established routines and procedures
    • Plate, heat and distribute meals and beverages
    • Prepare minor meals, refreshments and snacks
    • Collect and maintain clean stock of utensils and meal trays
    • Maintain good housekeeping for ward or unit based food preparation and distribution services
    • Prepare for cleaning
    • Clean and maintain surfaces in clinical areas
    • Ensure maintenance of cleaning standards
    • Manage waste
    • Store equipment and cleaning agents safely
    • Respond appropriately to instructions which contain medical terminology
    • Use appropriate medical terminology
    • Maintain patient records
    • Establish contact with customers
    • Identify customer needs
    • Provide service to customers
    • Process customer feedback
    • Plan and apply time management
    • Use business software applications
    • Receive delegation and gather information to Support the provision of basic nutritional advice and education
    • Organise resources for dietary education
    • Assist with the provision of written dietary and nutrition information or education to the person
    • Monitor the person’s response to the interventions outlined in the individualised plan
    • Comply with supervisory requirements
    • Clean and store materials and equipment for basic nutritional
    • Receive delegation and gather information for medical imaging
    • Monitor procedure list
    • Contribute to preparations for medical imaging procedure
    • Respond to person’s needs and reactions
    • Work safely in a medical radiation environment
    • Handle person’s information
    • Maintain record management systems
    • Contribute to set-up for medical imaging
    • Clean medical imaging equipment and environment within scope of role
    • Maintain medical imaging stock
    • Provide support for the imaging process
    • Prepare for therapy activity
    • Provide assistance with therapy activity
    • Provide feedback to treating health professionals
    • Assist in the maintenance of therapy equipment and resources
    • Deliver prescribed physical or manual therapy program based on treatment plan
    • Assist the person with varying abilities to participate in programs
    • Comply with supervisory requirements
    • Clean and store equipment
    • Document information
    • Confirm rehabilitation plans to achieve the person’s goals
    • Advocate person’s independence and community participation
    • Support the person’s independence and community participation
    • Monitor impact of increased independence and community participation on rehabilitation goals
    • Prepare for basic foot care
    • Perform basic foot care
    • Apply padding and cushioning as delegated by the supervising registered Podiatrist
    • Comply with supervisory requirements (Registered Podiatrist)
    • Clean and store podiatry equipment
    • Document podiatry information
    • Plan to deliver a rehabilitation program
    • Assist with the development of a rehabilitation program
    • Assist with the delivery of a rehabilitation plan
    • Assist with the evaluation of a rehabilitation plan
    • Comply with supervisory requirements
    • Plan to deliver a daily living skills program based on identified goals
    • Assist Allied Health Professional based on delegation
    • Deliver daily living skill development and maintenance program
    • Plan for group sessions
    • Assist with the development of group sessions
    • Conduct group activity
    • Prepare for delivery of a speech pathology program
    • Deliver speech pathology program under supervision of Speech Pathologist
    • Assist with developing activities to support speech pathology program
    • Comply with supervisory requirements (Speech Pathologist)
    • Clean and store equipment and materials(Speech Pathologist)
    • Document information(Speech Pathologist)
    • Deliver therapeutic program as delegated by Speech Pathologist
    • Monitor management of dysphagia with Speech Pathologist and care team
    • Prepare augmentative and alternative communication systems development
    • Assist in the development of augmentative and alternative communication systems
    • Support the use of augmentative and alternative communication systems
    • Prepare for a hydrotherapy program
    • Conduct the hydrotherapy program
    • Respond to a hydrotherapy emergency
    • Assist person after the hydrotherapy program
    • Prepare for service
    • Provide service
    • Prepare service for simple dishes
    • Follow defined organisational standards when delivering service
    • Source and use information on hospitality technology
    • Serve food and beverages
    • Complete operational tasks
    • Complete end of shift duties
    • Package and label foods
    • Present and store appetisers and salads
    • Present and store food and clean work area
    • Follow procedures for emergency situations
    • Complete work process
    • Participate in organisational health, safety and security practices
    • Maintain personal hygiene
    • Follow hygiene procedures and identify food hazards
    • Prevent health hazards in the workplace
    • Report any personal health issues
    • Prevent food contamination
    • Provide service to customers
    • Communicate with internal and external customers
    • Respond to customer complaints
    • Provide internal feedback on customer service practices
    • Welcome and advise customers for food and beverage
    • Take and process orders for food and beverage
    • Prepare for on-the-job coaching
    • Coach colleagues on-the-job
    • Follow-up coaching
    • Select ingredients- Sandwiches
    • Make sandwiches
    • Present and store sandwiches
    • Prepare food
    • Select food and packaging materials
    • Select ingredients – appetisers and salads
    • Select, prepare and use equipment
    • Portion and prepare ingredients
    • Prepare appetisers and salads
    • Prepare food for simple dishes
    • Prepare for food and beverage service
    • Clean and sanitise kitchen equipment
    • Clean service-ware and utensils
    • Clean and sanitise kitchen premises
    • Work safely and reduce negative environmental impacts
    • Clear food and beverages
    • Select ingredients for non-alcoholic beverages
    • Select, prepare and use equipment for non-alcoholic beverages
    • Prepare non-alcoholic beverages
    • Serve non-alcoholic beverages
    • Organise coffee workstation
    • Select and grind coffee beans
    • Advise customers and take espresso coffee orders
    • Extract and monitor quality of espresso
    • Undertake milk texturing process for espresso coffee
    • Serve espresso coffee beverages
    • Clean espresso equipment
    • Manual Handling
    • PPE Usage
    • Fire Safety
    • Injuries And First Aid
    • Resuscitation
    • Harassment in the Workplace
    • Hazard Reporting
    • Risk Assessment
    • Workplace Problem Solving
    • Whistleblowing
    • Diversity, Equity and Inclusion (DEI) Awareness
    • Tool Training
    • Cross-functional Collaboration
    • Occupational Health and Safety Regulations
    • Electrical Safety
    • Chemical Safety COSHH
    • Lockout/Tagout Procedures
    • Machine Safety & Usage
    • Digital Literacy & Mobile Technology Training
    • Forklift Safety
    • Scaffold Safety
    • Suspended load safety
    • Working at heights
    • Moving object risks
    • Fatigue management
    • EWP Rescue and Escape
    • Safe Approach Distances (SADS)
    • Worksite Traffic Management
    • Leading a Tool box talk
    • Site safety (Construction)
    • Prepare to work safely in the construction industry
    • Operate and Maintain Machinery (Construction)
    • Hand/Arm Vibration
    • Managing Conflicts
    • Performance Conversations
    • Time Management
    • Effective Communications
    • Harassment in the Workplace
    • Effective Change Management
    • Project Management Basic
    • KPI reporting
    • Chain of Command
    • KPI Training
    • Stress Management
    • Compliance with Regulations and Standards
    • Mentorship and Coaching
    • Teamwork and Team Building
    • Delegation
    • Innovation
    • Strategic Thinking
    • Attention to Detail
    • Organisational Skills
    • Active Listening
    • Adaptability and Flexibility
    • Interpersonal Skills
    • Decision Making
    • Goal Setting
    • Presentation Skills
    • Negotiation Skills
    • Leadership and Supervisory Skills
    • Basic Bookkeeping
    • Motivating Teams
    • Performance Management – Supporting/coaching better performance
    • GDPR – Introduction to GDPR
    • GDPR – Advanced GDPR
    • Plan and prepare for risk control
    • Assess and identify unacceptable risk
    • Identify, assess and implement risk treatments
    • Communicate the risk treatment processes to relevant personnel
    • Complete records and reports
    • Complete written records and reports for hazards and actions from risk assessment
    • Identify site specific environmental and heritage concerns
    • Assess and respond to environmental and heritage concerns
    • Work within environmental and heritage guidelines
    • Prepare for fire team operations
    • Fight or contain fire
    • Complete fire team operations
    • Audit firefighting installations
    • Plan and prepare to perform basic rigging
    • Check basic rigging equipment
    • Connect basic rigging equipment
    • Move and position loads using basic rigging equipment
    • Remove basic rigging equipment
    • Clean up basic rigging equipment
    • Obtain measurements
    • Perform basic calculations
    • Plan and prepare to handle resources and infrastructure materials and safely dispose of nontoxic materials
    • Handle and remove waste
    • Conduct housekeeping activities (Handle resources and infrastructure materials and safely dispose of nontoxic materials)
    • Plan and prepare for applying operational maintenance skills
    • Identify and respond to basic faults in mechanical systems
    • Identify and respond to basic faults in electrical systems
    • Identify, select and use fasteners
    • Conduct housekeeping activities (Apply operational maintenance skills)
    • Plan and prepare to use hand and power tools
    • Select and use hand tools
    • Select and use power tools
    • Conduct housekeeping activities (Use hand and power tools _
    • Plan route
    • Plan and prepare to read and interpret maps
    • Conduct navigation
    • Plan a route for remote or trackless areas
    • Use a compass
    • Plan and prepare to navigate in remote or trackless areas
    • Plan and prepare for light vehicle operations
    • Operate light vehicle
    • Carry out operator maintenance
    • Prepare to read and interpret plans and job specifications
    • Recognise amendments on drawings and job specification
    • Recognise symbols and abbreviations
    • Locate and identify key features on site plans
    • Read and interpret job specifications
    • Apply quality systems to own work
    • Monitor and report quality standards
    • Escape from hazardous situations unaided
    • Work effectively with diversity
    • Seizures – Observing and Reporting
    • Living with Seizures
    • Epilepsy – Minimising the risk
    • Transporting Clients – Prepare and check vehicles and equipment
    • Transporting Clients – Ensure faults in vehicle and equipment are remedied
    • Transporting Clients – Load, unload and secure vehicle occupants for transportation
    • Transporting Clients – Transport patient under routine driving conditions
    • People with Disability – Promoting Health
    • Disability Awareness
    • Disability – Oral hygiene
    • Disability – Bullying Awareness for Senior Managers
    • Disability – Bullying Awareness for Workers
    • Disability Support Workers – Food Safety
    • Disability Sector -Impairment
    • Disability – Medication Management
    • Disability Sector – Slips, Trips, and Falls Awareness Training
    • Engage the customer
    • Assist customers
    • Identify potentially disruptive customers
    • Contribute to a service culture
    • Implement actions to defuse and de-escalate potential conflict
    • Manage disrespectful, aggressive or abusive customers
    • Manage the personal impacts of disrespectful, aggressive or abusive customer behaviour
    • Communicate with customers online
    • Generate customer loyalty
    • Respond to customer difficulties online
    • Confirm and respond to workplace requirements
    • Source and use information on employment rights and responsibilities
    • Respond to security breaches
    • Document and report incident
    • Process online refunds and exchanges
    • Work within organisational requirements
    • Use effective work habits
    • Identify personal work requirements
    • Identify industry specific requirements and preferences
    • Develop product and service knowledge
    • Explore retail career opportunities and preferences
    • Follow food safety program
    • Store and handle food safely
    • Maintain personal hygiene standards
    • Maintain equipment and work area
    • Merchandise food products
    • Source information on social media and online platforms
    • Identify functions provided by social media and online platforms
    • Identify suitable social media and online platforms
    • Enhance information provided
    • Develop plan to maximise sales
    • Communicate promotional and marketing activities
    • Replenish stock levels
    • Maintain stock handling and storage areas
    • Accept stock delivery
    • Report on product sales within a territory
    • Analyse sales targets
    • Communicate with the retail team
    • Monitor the retail team performance
    • Promote the retail team morale
    • Customer Experience Management
    • Cash Handling and Register Operation
    • Food Safety and Sanitation
    • Basic Kitchen Operations
    • Loss Prevention
    • Sales and Upselling Techniques
    • Cross-selling
    • Inventory Management
    • Plan and prepare to conduct assessment
    • Customise assessment process
    • Prepare candidates
    • Collect evidence
    • Make assessment judgement
    • Review assessment practice
    • Organise instruction and demonstration
    • Conduct instruction and demonstration
    • Check training performance
    • Review training performance
    • Chain of Command – Advanced
    • Recognise characteristics of OSV cargo and OSVs to ensure the safe transfer and transport of cargo
    • Comply with legislative and organisational requirements for safe transfer and transport of OSV cargo
    • Take precautions to prevent hazards
    • Respond to hazardous situation
    • Take precautions to prevent pollution of the environment from the release of liquid or dry bulk cargo
    • Prepare for routine maintenance
    • Prepare work area
    • Carry out routine maintenance on vessel
    • Use paints and chemicals
    • Stow and maintain tools and equipment
    • Prepare to abandon vessel
    • Determine operational safety requirements
    • Practise survival techniques
    • Apply survival techniques
    • Operate lifesaving and survival equipment
    • Participate in abandon vessel drills
    • Carry out fire minimisation procedures
    • Follow instructions during response to a fire emergency
    • Support post-fire operations
    • Recognise safety management system requirements
    • Work safely
    • Follow workplace procedures for hazard identification, risk assessment and risk control
    • Participate effectively in WHS/OHS consultation processes
    • Follow emergency procedures
    • Prepare to abandon vessel
    • Operate lifesaving and survival equipment
    • Abandon vessel safely
    • Apply survival techniques
    • Perform work duties
    • Communicate with crew
    • Perform basic lookout duties
    • Use and maintain ropes
    • Operate deck machinery and emergency stops
    • Assist in securing vessel at anchor
    • Assist in securing and adjusting vessel position during mooring operations
    • Assist in securing vessel for sea
    • Assist with task aloft and over vessel side
    • Assist with safe refuelling operations
    • Operate inboard and outboard motors
    • Secure vessel on completion of work task
    • Maintain inboard and outboard motors
    • Identify basic inboard and outboard motor faults
    • Carry out fire minimisation procedures
    • Follow instructions during response to a fire emergency
    • Support post-fire operations
    • Determine relevant rules and regulations impacting on work practices
    • Comply with industry and professional codes of practice
    • Apply legislative and regulatory requirements to the operation of the vessel
    • Identify changes in laws and regulations and their implications for vessel operation
    • Implement environmental work practices
    • Contribute to improved environmental work practices
    • Maintain environmental records
    • Handle vessel in normal conditions
    • Handle vessel in adverse weather conditions
    • Handle vessel in emergencies
    • Tow and be towed
    • Use and maintain ropes
    • Secure vessel at anchor
    • Secure vessel at a berth
    • Check condition and seaworthiness of vessel
    • Conduct refuelling operations
    • Navigation and Geographical Awareness
    • Vehicle collision awareness
    • Operate and Maintain Machinery (Transport)

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