Identify potentially disruptive customers
Customer Service, Communication
Average completion time
When working in the retail industry, engaging with customers becomes a daily occurrence. While most customers are easy to deal with, occasionally you may encounter a disruptive client. In this free course, we will teach you how to deal with these customers. You will learn how to monitor customer behaviour, use effective questioning and active listening, demonstrate a willingness to assist, and refer to organisational policies and procedures.