Course Library > Customer Focus
Identify potentially disruptive customers
INDUSTRIES
Retail
Country/Region
All
intended audience
All
Skills
Customer Service, Communication
Course Length
Short Course
level
Entry
Assessment style
Online
Average completion time
45 mins
Accredited
Accredited
Course Excerpt
When working in the retail industry, engaging with customers becomes a daily occurrence. While most customers are easy to deal with, occasionally you may encounter a disruptive client. In this free course, we will teach you how to deal with these customers. You will learn how to monitor customer behaviour, use effective questioning and active listening, demonstrate a willingness to assist, and refer to organisational policies and procedures.
Course Impressions
Activities
What’s Included
Assessments
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