Managing The Personal Impacts Of Negative Customer Behaviour
Time management, Communication, Teamwork
Formative & Summative
Average completion time
The course equips retail professionals to handle challenging customer interactions effectively.
The course delves into the physical, mental, and emotional impacts of difficult behaviour, fostering self-reflection and debriefing skills.
You will learn to respond to personal effects through emotional regulation and stress reduction techniques. Recognising signs of distress and seeking appropriate support are emphasised.
By developing personal response strategies and a well-being plan, learners build resilience and protect their mental health. This course empowers retail professionals to maintain a healthy work environment while providing exceptional customer service.