Provide Service To Customers Course

Provide Service To Customers Course

Waiter serving food and providing service with a smile to group of people in a pub

Provide Service To Customers Course

INDUSTRIES

Hospitality – Food & Beverage

Country/Region

All

intended audience

All

Skills

Communication, Customer Service

level

Entry

Assessment style

Formative & Summative

Average completion time

45 mins

Course Length

Short course

Course Excerpt

Establishing rapport with customers is crucial for promoting goodwill and trust in the food and beverage hospitality industry. A strong rapport creates a positive and comfortable atmosphere, leading to a more enjoyable dining experience for guests.

Course Impressions

Activities

  • Course Overview
  • Building Rapport with Customers
  • Identifying Customer Needs and Expectations
  • Promptly Meeting Customer Needs and Requests
  • Anticipating and Resolving Operational Problems
  • Delivering Extraordinary Service
  • Quiz
  • Summary

What’s Included

  • eLearning
  • Assessment
  • Access on tablet and mobile
  • Shareable badge of completion*

Assessments

  • Online Course & Quiz FREE
  • Written Assessment & Marking PREMIUM
  • Practical & Evidence Assessment PREMIUM

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