Course Library >> Respond to Customer Complaints
Respond To Customer Complaints
INDUSTRIES
Hospitality – Food & Beverage
Country/Region
All
intended audience
All
Skills
Communication, Customer Service
level
Entry
Assessment style
Formative & Summative
Average completion time
45 mins
Course Length
Short course
Course Excerpt
When a customer approaches you with a complaint, give them your full attention and actively listen to their concerns. Avoid interrupting and show empathy to demonstrate that you understand their perspective.
Course Impressions
Activities
What’s Included
Assessments
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