Aboriginal and Torres Strait Islander people and disability 3 – Delivering culturally competent services

INDUSTRY

Disability Sector

CATEGORY

Refresher Module

LEVEL

Entry

AVG COMPLETION TIME

25 mins

Expert Led

Developed by Australian Experts

Up To Date

Updated as standards and regulations change

Compliant

Comply with ethical and legal obligations

Self Paced

Complete in the flow of work

What You’ll Learn

  • Interact more effectively with an Aboriginal and Torres Strait Islander people and communities with disability and their family
  • Communicate in culturally appropriate ways when interacting with Aboriginal and Torres Strait Islander people and NDIS participants in communities
  • Deliver services to Aboriginal and Torres Strait Islander clients, families and their communities

Course Overview

This training is the third part of the series (see course 1 and course 2) and focuses on how to communicate well and provide culturally competent services when working with Aboriginal and Torres Strait Islander people with disability. It highlights practical ways to build respectful relationships and deliver support that meets individual needs while recognising the importance of family and community. The course will give disability support workers the skills to provide individualised and culturally safe support that helps participants reach their personal outcomes.

By the end of this training, workers will be able to interact more effectively with Aboriginal and Torres Strait Islander people with disability, their families and communities. They will know how to communicate in culturally appropriate ways and provide services that respect culture, strengthen relationships and support the goals of participants, their families and their communities.

Course Activities

Introduction

  • Course Overview
  • Lessons

  • Cultural responsiveness
  • Elements of intercultural competence
  • Communicating with Aboriginal and Torres Strait Islander people
  • Communication – Listening and questioning
  • A simple way to show respect
  • Case study
  • Planning and delivering culturally competent services
  • Final summary
  • Conclusions

  • Course Quiz
  • Meet Your Course Authors

    AC

    Anne Cockrenn

    AMC Resources

    30+ years of experience in aged care and education, combining her background as a Registered Nurse, Trainer, and an RTO owner and Director for 19 years to develop practical, client-focused training resources.

    VC

    Vera Cockrenn

    AMC Resources

    20+ years of experience in NDIS policy development and Indigenous disability advocacy, combined with 15+ years of experience in Community engagement and culturally responsive service delivery.

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