This course on Performance Conversations is an essential guide for managers and team leaders aiming to enhance their skills in conducting effective performance evaluations. Performance conversations are a pivotal aspect of performance management, serving not only as a tool for assessment but also as a means of fostering a culture of continuous improvement and open dialogue within teams. Through this course, participants will learn the significance of these conversations in driving employee engagement and achieving desired outcomes.

Starting with the basics, the course delves into the preparation phase, where learners will understand the questions and considerations vital for a meaningful conversation. It introduces the COEC conversation model as a framework to structure discussions, ensuring clarity, purpose, and a constructive environment.

The course also addresses the timing and frequency of performance conversations, advocating for a balanced approach that aligns with organisational goals and employee development needs. By the end of this course, participants will be equipped with the knowledge and tools to conduct insightful performance reviews that motivate teams, clarify expectations, and contribute to professional growth and organisational success.