Assist Customers

Assist Customers

retail employee assisting customer

Assist Customers

INDUSTRIES

Country/Region

SKILLS

,

level

Assessment style

Average completion time

eLeaning

Assessments

Mobile Friendly

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WHAT YOU’LL LEARN

  • You’ll learn the importance of proactive customer service to create positive experiences and foster loyalty.
  • Discover how to recognise both verbal and non-verbal signals indicating a customer needs assistance.
  • Master the art of active listening and effective questioning to accurately determine customer needs.
  • Understand the steps for efficiently resolving routine customer problems to maintain satisfaction.
  • Gain skills in addressing general inquiries with accuracy and clear, courteous communication.
  • Acquire knowledge on the benefits of excellent customer service including increased revenue and a strong brand reputation.
  • Complete the course with a quiz to assess your understanding of the key concepts and practical applications.

COURSE OVERVIEW

Embarking on this online customer service course, you’ll dive deep into the nuances of exceptional customer service, an indispensable skill set in today’s competitive retail landscape. Focused on empowering retail professionals, the course meticulously covers identifying opportunities to assist customers, mastering the art of active listening and effective questioning to discern customer needs, and the adept handling of routine problems and general enquiries.

Through a blend of practical examples and interactive exercises, participants will gain invaluable insights into enhancing customer satisfaction, managing challenging customers, and leveraging customer feedback to forge lasting customer relationships.

Central to the curriculum is the emphasis on proactive engagement—recognising non-verbal cues and verbal signals that indicate a customer’s need for assistance, thereby transforming customer interactions into opportunities for providing outstanding service. Moreover, the course delves into strategies for resolving customer complaints and issues, ensuring clear and courteous communication, and adopting a customer-centric approach to meet and exceed customer expectations.

Whether you’re aiming to refine your customer service skills for your current role or aspiring to elevate your customer service resume, this comprehensive online course equips you with the knowledge and skills necessary to excel in any customer service role, from frontline reps to management positions.

COURSE PREVIEW

COURSE ACTIVITIES

Introduction

  • Introduction To Assisting Customers

Lessons

  • Benefits Of Providing Excellent Customer Service
  • Identifying Opportunities To Assist
  • Recognising The Signals And Being Proactive
  • Determining Customer Needs
  • Active Listening Technique
  • Effective Questioning
  • Resolving Routine Problems
  • Routine Customer Problems
  • Addressing General Enquiries
  • Answering Enquiries With Accuracy
  • Ensuring Clear And Courteous Communication

Conclusions

  • Quiz
  • Summary
1

ENROL

Enrol yourself or your team into our free course to upskill now

2

CERTIFICATE

Access your certificate which can be added to your LinkedIn profile.

3

EXPLORE

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ASSESSMENT OPTIONS

Online Course & Quiz

Written Assessment & Marking

Practical & Evidence Assessment

CERTIFICATIONS

Upon completion you will be issued with a course certificate which will be saved in your account and can be shared on Linkedin under your Licenses & Certifications.

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