Course Library > Customer Focus
Assist Customers
INDUSTRIES
Retail
Country/Region
All
intended audience
All
Skills
Customer Service, Communication,
Course Length
Short Course
level
Entry
Assessment style
Online
Average completion time
45 mins
Accredited
Accredited
Course Excerpt
Customer engagement is one of the building blocks of positive customer experience. In this course, you will gain essential knowledge and skills you need to engage your customers in an impactful and memorable way.
Back to basics…we will explore the art of greetings, learn techniques for effective communication and explore ways to adapt our communication style to customers from diverse backgrounds.
Course Impressions
Activities
What’s Included
Assessments
Other courses that might interest you
-
Developing Relationships with Babies and Toddlers
Through this interactive course, you’ll be equipped with practical strategies and techniques that can be employed to…
-
Supervising Children
Children are curious, energetic, and constantly exploring their surroundings. As such, they rely on the guidance and…
: 45 mins
-
Promoting Physical Activity to Children
Physical activity contributes to holistic child development, including physical, cognitive, social, and emotional domains. It helps children…
-
Identifying Children and Young People at Risk
Identifying children and young people at risk is a proactive step towards early intervention. By recognising signs…
