Communicate With Internal And External Customers

Communicate With Internal And External Customers

Portrait of a cheerful friendly waitress talking to a customer

Communicate With Internal And External Customers

INDUSTRIES

Hospitality – Food & Beverage

Country/Region

All

intended audience

All

Skills

Communication, Customer Service

level

Entry

Assessment style

Formative & Summative

Average completion time

45 mins

Course Length

Short course

Course Excerpt

Prompt responses demonstrate a commitment to customer care and professionalism.
By honouring designated response times, the establishment instils trust in its customers, reassuring them that their needs are a top priority.

Course Impressions

Activities

  • Course Overview
  • Elevating Customer Experiences in Hospitality
  • Understanding Customer Cues in Hospitality
  • Mastering Active Listening and Customer Engagement
  • Mastering Hospitality Interactions for Every Cotext
  • Quiz
  • Summary

What’s Included

  • eLearning
  • Assessment
  • Access on tablet and mobile
  • Shareable badge of completion*

Assessments

  • Online Course & Quiz FREE
  • Written Assessment & Marking PREMIUM
  • Practical & Evidence Assessment PREMIUM

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