Develop product and service knowledge

Develop product and service knowledge

employee showing extensive product knowledge

Develop product and service knowledge

INDUSTRIES

Retail

Country/Region

All

intended audience

All

Skills

Customer Service, Communication

Course Length

Short Course

level

Entry

Assessment style

Online

Average completion time

45 mins

Accredited

Accredited

Course Excerpt

Learn how to enhance your understanding of products and services as a retail professional.

Course Impressions

Activities

  • Course Overview
  • Identifying and Accessing Information
  • Interpreting Product and Service Information
  • Comparing Products and Services
  • Updating Product and Service Knowledge
  • Quiz
  • Summary

What’s Included

  • eLearning
  • Assessment
  • Access on tablet and mobile
  • Shareable badge of completion*

Assessments

  • Online Course & Quiz FREE
  • Written Assessment & Marking PREMIUM
  • Practical & Evidence Assessment PREMIUM

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