Document and report incident

Document and report incident

employee documenting workplace incident

Document and report incident

INDUSTRIES

Retail

Country/Region

All

intended audience

All

Skills

Customer Service, Communication

Course Length

Short Course

level

Entry

Assessment style

Online

Average completion time

45 mins

Accredited

Accredited

Course Excerpt

Learn how to create comprehensive documentation and report incidents of customer misbehaviour in the retail workplace.

Course Impressions

Activities

  • Course Overview
  • Comprehensively Documenting Incidents
  • Obtaining Witness Statements and Contact Details
  • Preparing and Submitting Incident Reports
  • Identifying Alternative Approaches to Prevent Incidents
  • Quiz
  • Summary

What’s Included

  • eLearning
  • Assessment
  • Access on tablet and mobile
  • Shareable badge of completion*

Assessments

  • Online Course & Quiz FREE
  • Written Assessment & Marking PREMIUM
  • Practical & Evidence Assessment PREMIUM

Other courses that might interest you

1255 835 Cloud Assess