Online Customer Service 101 Course

Online Customer Service 101 Course

customer service employee happily helping clients online

Online Customer Service 101 Course

INDUSTRIES

Retail

Country/Region

All

intended audience

All

Skills

Customer Service, Communication

level

Entry

Assessment style

Formative & Summative

Average completion time

45 mins

Course Length

Short course

Course Excerpt

Online Customer Service Channels:

Online customer service is not confined to one channel or method. Various platforms and tools are available to cater to the diverse needs and preferences of the modern consumer:

– Email and Helpdesk Support
– Live Chat and Chatbots
– Social Media
– Mobile Apps and Self-service Portals

Personalisation in Customer Service:

Personalisation is more than addressing customers by their names. It’s about understanding their preferences, history, and needs to offer tailored experiences. How can you personalise your interactions? Through customer data utilisation, tailored recommendations, and customised communication.

Methods and Tools for Recording:
The digital age offers a plethora of methods and tools for efficiently recording customer interactions. Understanding and employing these can streamline your processes.

– Integrated Systems
– Call recording
– Chat and Email Archives

Course Impressions

Activities

  • Introduction to Online Customer Communication
  • Communication Skills for the Digital World
  • Enhancing Customer Experience
  • Recording Customer Interaction and Feedback
  • Quiz
  • Summary

What’s Included

  • eLearning
  • Assessment
  • Access on tablet and mobile
  • Shareable badge of completion*

Assessments

  • Online Course & Quiz FREE
  • Written Assessment & Marking PREMIUM
  • Practical & Evidence Assessment PREMIUM

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