Performance Support & Coaching Course

Performance Support & Coaching Course

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Performance Support & Coaching Course

INDUSTRIES

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intended audience

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Assessment style

Average completion time

eLeaning

Assessments

Mobile Friendly

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WHAT YOU’LL LEARN

  • Grasp the essentials of performance management, including its definition, purpose, and the primary goals aimed at enhancing employee performance.
  • Understand the significance of setting clear expectations and utilising the SMART framework for goal-setting to ensure objectives are specific, measurable, achievable, relevant, and time-bound.
  • Learn effective communication strategies for setting expectations, providing constructive feedback, and utilising various feedback models to guide performance improvements.
  • Discover coaching techniques, including active listening and effective questioning, to support skill development, motivation, and fostering a culture of continuous improvement.
  • Emphasise the importance of recognising achievements, encouraging self-assessment, and providing ongoing learning opportunities to sustain a cycle of continuous development and improvement.

COURSE OVERVIEW

Performance management is not just about measuring performance; it’s a systematic process designed to align individual and team goals with organisational objectives, foster a culture of continuous improvement, and provide effective feedback and support. Through this course, you’ll gain insights into the core principles of performance management and learn essential skills needed to effectively manage performance in the workplace.

We will explore the importance of setting clear expectations in performance management. When employees have a clear understanding of their roles, responsibilities, and performance standards, they can focus their efforts, align their goals with organisational objectives, and measure their performance effectively.

Learn how to use the SMART goal framework to set specific, measurable, achievable, relevant, and time-bound goals, and discover effective communication techniques for articulating expectations clearly and concisely. With Cloud Assess, you’ll develop the core skills needed to set clear expectations and drive performance improvement in your team.

COURSE PREVIEW

COURSE ACTIVITIES

Introduction

  • Introduction to Performance Management

Lessons

  • Setting Clear Expectations
  • Providing Constructive Feedback
  • Coaching for Performance Improvement
  • Creating a Culture of Continuous Improvement

Conclusions

  • Quiz
  • Summary
1

ENROL

Enrol yourself or your team into our free course to upskill now

2

CERTIFICATE

Access your certificate which can be added to your LinkedIn profile.

3

EXPLORE

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ASSESSMENT OPTIONS

Online Course & Quiz

Written Assessment & Marking

Practical & Evidence Assessment

CERTIFICATIONS

Upon completion you will be issued with a course certificate which will be saved in your account and can be shared on Linkedin under your Licenses & Certifications.

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