Process customer feedback

Process customer feedback

health care employee receiving customer feedback

Process customer feedback

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eLearning

Assessments

Mobile Friendly

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WHAT YOU’LL LEARN

  • Understand various methods for collecting and recording customer feedback, including surveys, interviews, and focus groups.
  • Recognize legal and ethical considerations in feedback collection, such as patient confidentiality and data security.
  • Identify unmet customer needs by analyzing feedback, complaints, and healthcare metrics.
  • Evaluate and implement alternative products or services to meet identified gaps in patient care.
  • Develop strategies to encourage patient retention and maintain ongoing contact with healthcare providers.
  • Learn to process customer feedback effectively to drive business improvements and enhance service quality.

COURSE OVERVIEW

This course provides comprehensive training on the importance of customer feedback in healthcare quality assurance. It covers methods to collect and record feedback while adhering to legal and ethical guidelines. You will learn how to identify unmet patient needs and evaluate alternative solutions to improve healthcare services. The course also emphasizes strategies for maintaining patient contact and fostering customer loyalty, ensuring that healthcare providers can anticipate demand and allocate resources efficiently.

In the initial lessons, you’ll explore the significance of customer feedback, methods for its collection, and the legal frameworks governing its use. Subsequent lessons delve into identifying gaps in patient care, discussing the suitability of alternative products or services, and developing strategies to retain patients. By the end of the course, you will be equipped with the skills needed to enhance patient satisfaction, improve healthcare outcomes, and build lasting patient relationships.

COURSE PREVIEW

COURSE ACTIVITIES

Introduction

  • Course Overview

Lessons

  • Seeking and Recording Customer Feedback
  • Identifying Unmet Customer Needs
  • Encouraging Future Contact

Conclusions

  • Quiz
  • Summary
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ENROL

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ASSESSMENT OPTIONS

Online Course & Quiz

Written Assessment & Marking

Practical & Evidence Assessment

CERTIFICATIONS

Upon completion you will be issued with a course certificate which will be saved in your account and can be shared on Linkedin under your Licenses & Certifications.

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