Provide Additional Information And Recommendations

Provide Additional Information And Recommendations

Young attractive consultant helping to choose aroma candle to beautiful Asian girl in store

Provide Additional Information And Recommendations

INDUSTRIES

Country/Region

SKILLS

,

level

Assessment style

Average completion time

eLeaning

Assessments

Mobile Friendly

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WHAT YOU’LL LEARN

  • Learn how to spot moments when customers need extra details to make confident choices, boosting your service quality.
  • Develop skills in suggesting suitable alternatives when the first choice is unavailable, ensuring customer satisfaction.
  • Master the art of recommending products that complement a customer’s initial purchase, enhancing their shopping experience.
  • Gain insights into effective upselling and cross-selling techniques to maximise sales while meeting customer needs.
  • Acquire strategies for presenting current specials and promotions, aligning them with customer interests to encourage purchases.

COURSE OVERVIEW

This comprehensive course is designed to empower customer-facing teams with essential skills required for providing exceptional customer service, focusing on the importance of delivering accurate and detailed information to enhance customer satisfaction. By diving into key principles such as active listening and recognising both verbal and non-verbal cues, participants will learn to identify opportunities for offering additional information and recommendations, ensuring customers make informed decisions.

This training is vital for professional development, especially for team leaders and those in direct contact with customers, aiming to develop a deep understanding of customer needs and how to effectively address them, including handling customer complaints and feedback with empathy and professionalism.

The course progresses through advising on alternative products and services, showcasing how to maintain excellent customer service even when the first choice is unavailable. By mastering strategies for suggesting suitable substitutes and recommending complementary products, participants will not only meet but exceed customer expectations, contributing to positive impacts on customer loyalty and new business acquisition.

Essential components such as product knowledge, time management, and the ability to improve support through good communication are emphasised. This training is perfect for those looking to enhance their customer service skills, offering practical advice, techniques, and best practices grounded in understanding and meeting customer needs, ultimately leading to happy customers and great service outcomes.

COURSE PREVIEW

COURSE ACTIVITIES

Introduction

  • Introduction to Providing Additional Information and Recommendation to Customers

Lessons

  • Identifying Opportunities for Additional Information
  • Advising on Alternative Products and Services
  • Recommending Complementary Products and Promotions

Conclusions

  • Quiz
  • Summary
1

ENROL

Enrol yourself or your team into our free course to upskill now

2

CERTIFICATE

Access your certificate which can be added to your LinkedIn profile.

3

EXPLORE

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ASSESSMENT OPTIONS

Online Course & Quiz

Written Assessment & Marking

Practical & Evidence Assessment

CERTIFICATIONS

Upon completion you will be issued with a course certificate which will be saved in your account and can be shared on Linkedin under your Licenses & Certifications.

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