Sales and Upselling Techniques Course

Sales and Upselling Techniques Course

Sales and Upselling - Free Training Course - Cloud Assess

Sales and Upselling Techniques Course

INDUSTRIES

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intended audience

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eLeaning

Assessments

Mobile Friendly

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WHAT YOU’LL LEARN

  • How to engage and influence potential customers using proven sales techniques.
  • Effective methods for building rapport and understanding customer needs through active listening and communication.
  • Strategies for identifying and leveraging upselling opportunities to maximise sales and enhance customer satisfaction.
  • Techniques to overcome common objections and close sales successfully, ensuring customer commitment.
  • The importance of customer-centric selling and how to personalise sales approaches for better customer relationships.
  • Ethical practices in sales to build trust, maintain integrity, and comply with legal standards.
  • Practical knowledge assessment through a quiz and a summary to reinforce the concepts learned.

COURSE OVERVIEW

Our Sales and Upselling Techniques online training course is meticulously designed to equip you with essential skills for boosting sales and enhancing customer experience across various industry sectors. This comprehensive course begins with a deep dive into the sales process, emphasising the importance of active listening, building trust, and understanding customer needs to establish a strong foundation for successful sales interactions. Through practical examples, you’ll learn how to effectively apply proven upselling and cross-selling techniques to not only meet but exceed customer expectations, thereby significantly increasing customer satisfaction.

As the course progresses, you’ll explore advanced strategies for identifying upselling and cross-selling opportunities, tailored specifically to align with the unique requirements and preferences of your customers. Emphasising customer-centric selling, the training underscores the ethical practices vital for fostering long-term customer relationships and trust. By integrating these principles with your sales approach, the course aims to enhance your ability to deliver exceptional customer experiences, ultimately contributing to sustained business growth. Whether you’re new to sales or looking to refine your skills, this online training course offers valuable insights and strategies to elevate your sales and upselling capabilities.

COURSE PREVIEW

COURSE ACTIVITIES

Introduction

Introduction to Sales Techniques

Lessons

Building Rapport and Effective Communication
Understanding Customer Needs
Upselling Strategies
Overcoming Objections and Closing the Sale
Customer-Centric Selling
Ethical Practices in Sales

Conclusions

Quiz
Summary

1

ENROL

Enrol yourself or your team into our free course to upskill now

2

CERTIFICATE

Access your certificate which can be added to your LinkedIn profile.

3

EXPLORE

Explore our platform to improve your training and assessments outcomes!

ASSESSMENT OPTIONS

Online Course & Quiz

Written Assessment & Marking

Practical & Evidence Assessment

CERTIFICATIONS

Upon completion you will be issued with a course certificate which will be saved in your account and can be shared on Linkedin under your Licenses & Certifications.

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