So my advice to anyone that’s starting out with technology, any type of technology, is make the time. Make the time to actually learn. I actually sat down and watched videos on how to use Zoom for two or three hours. I practised doing it and I put in the time, so that when I got to presenting live that very first time, it was generally a comfortable experience for myself.

The other thing I will say is always have backups. Now, again, that’s a bit of a common sense thing to say, but if you’ve got Zoom going on, what happens or what are you going to do if your Zoom crashes? What are you going to do if your internet cuts out? What are you going to do if something goes wrong?

For me, a big part of technology when you’re delivering is that stuff goes wrong. It happens. Great trainers, presenters, master facilitators, people that have been around for a little bit longer, stuff goes wrong, but how they handle it is just different. I guess when people are first starting out with technology, they have the moments of freak-out. They’re like, “Oh, I can’t do this. What do I do if that happens?” But over time, because you’ve had the experiences of things going wrong, you’re just a little more comfortable.

So I guess my advice is be easy on yourself. Give yourself grace and know that over time you will learn it, and over time you will feel comfortable. I’m only good at it because I made more mistakes than everybody else, and I just think, “Cool, that went wrong, but next time I’m going to make sure that I’ve got a stopgap for that, or I’ve got a backup plan.”

So that would be my advice around technology: put the time in, learn it, and always have backup plans if anything goes wrong.