- RTO
- Professional Training
- Pharmaceuticals
Faster, Leaner, Smarter: Guild Training’s Shift to Online with Cloud Assess
Guild Training, the RTO arm of the Pharmacy Guild of Australia (now operating under the Australasian College of Pharmacy), delivers vocational education to thousands of pharmacy workers across the country. Burdened by paper-based training systems that were costly, slow and vulnerable to security issues, the organisation needed a digital solution that wouldn’t alienate a workforce accustomed to pen-and-paper simplicity.
8,600+
Learners onboarded onto the platform
284,000+
Activities completed online
90,000
Units delivered digitally
100%
Paperwork eliminated for in-store visits
“Even the most hesitant of our trainers are now our biggest advocates. Cloud Assess made the transition simple, efficient and fully supported every step of the way.”
TS
Tracey Silcox
National RTO Compliance Manager
- The Journey
From slow paper processes to fast, paperless national delivery
Paper-based training drowning in cost and delays
Guild Training had relied on manual, paper-based systems for years to deliver training across its national pharmacy workforce. Materials were printed, posted and sometimes faxed, creating delays, rising costs and administrative burden at every stage. Learners and supervisors were comfortable with the old way of working, and some trainers actively resisted the idea of going digital, making any transition a delicate exercise in change management.
- Printing, postage and faxing drove up costs
- Manual processes slowed assessment turnaround
- Paper systems created security vulnerabilities
- Learners and supervisors resistant to digital change
- Trainers needed convincing to adopt new tools
One intuitive platform replacing paper with online delivery
Cloud Assess was selected for its clean design, intuitive interface and responsive support, giving Guild Training a platform that could win over even reluctant users. Learners were eased in one unit at a time, while hesitant trainers received targeted support to build confidence. The platform integrated smoothly with Wisenet, Guild Training’s student management system of over 13 years, enabling seamless two-way data sharing. Supervisor verification, third-party access and quality checks all moved online, eliminating the need for physical materials or in-person sessions entirely.
- Fully online training and assessment delivery
- Gradual rollout to support user adoption
- Two-way integration with Wisenet SMS
- Supervisor verification and third-party access built in
- Trainers need only a laptop for in-store visits
Zero paper, faster results, nationwide expansion underway
Guild Training eliminated printing and postage costs entirely while achieving faster turnaround on training delivery and assessment results. Adoption was smooth across all user groups, including trainers who had initially resisted the shift, and supervisor involvement increased through third-party viewing features. The organisation is now expanding its Cloud Assess implementation to additional states, positioning itself at the forefront of digital vocational education.
- Printing and postage costs fully eliminated
- Faster assessment turnaround across the board
- 8,600+ learners onboarded successfully
- Previously resistant trainers now champion the system
- Expanding implementation to additional states
- Cloud Assess in Action
Hear how the Australasian College of Pharmacy uses the platform
Replacing paper-based training with fully online delivery, eliminating printing costs and enabling Guild Training to expand nationally.
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How Cloud Assess Transformed Training at Guild Training
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