- Employee Training
- Rail & Logistics
Pacific National: Driving Safety and Efficiency
Pacific National, one of Australia’s largest rail freight operators, replaced paper-based competency assessments with Cloud Assess, saving one to two hours per assessment and moving from monthly to daily updates. As a Workforce Skills partner, the team are now testing a live skills matrix to see workforce compliance in the platform.
1-2
hours of admin saved per assessment
100-200
workers verified for competency every month
3,200
workers supported across a distributed rail workforce
Daily
updates, replacing monthly field reporting
"Our team can conduct their VOC requirements in the workplace, anytime, anywhere. It's been a game changer removing paper"
NB
Nicoletta Barboutas
Digital Platform & Data Officer
"Our trainers can use it out in the field even without connectivity, and upload later... It’s part of our due diligence in confirming people are safe to do their jobs.”
NG
Ngadine Gasmier
People, Systems & Process Lead
- The Journey
From paper trail to paperless compliance
Paper VOCs slowing safety checks across a national network
Pacific National runs a safety-critical operation where the implications are severe if people aren’t working safely. VOC relied on paper: assessors handwrote VOCs in the field, then scanned and uploaded them once back near an office. With assessors often working away from a scanner, results could take up to a month to reach the system. For a large, distributed workforce on two-yearly VOC cycles, the paper process created delays, errors and records that were hard to trace.
- Handwritten assessments completed in the field
- Manual scanning and uploading after every assessment
- Results reported monthly, not in real time
- Higher risk of errors in a safety-critical environment
- Records difficult to track for audit and compliance
Paperless VOC built for the field and office
Pacific National adopted Cloud Assess to deliver verification of competency (VOC) in the field and remove the manual work of handwriting, scanning and uploading. Assessors complete VOCs on the go, even without connectivity, and results sync once back online. Every action is tracked, giving admins a full timeline of any worker’s VOC history, and the platform integrates with the business’s LMS. As part of the Workforce Skills partner programme, Pacific National is now testing a skills matrix that shows a live snapshot of workforce compliance directly within the system.
- Offline VOC assessments that sync once connected
- No more handwriting, scanning or manual upload
- Cyclical assessment with expiry tracking and retraining forecasting
- Full timeline of every worker’s VOC history
- Consultative onboarding with ongoing support throughout implementation
One to two hours saved on every VOC
Removing the paper process saves assessors at least one to two hours per VOC assessment. With 100 to 200 workers verified each month, and 8 to 15 VOCs per person, those hours add up to a significant saving for the business. Pacific National now receives daily updates instead of monthly check-ins, so it can respond faster when someone needs attention. Workers without a current VOC can’t be rostered, and the business moves quickly to book them in for assessment.
- 1 to 2 hours saved per VOC assessment
- 3,888 assessments completed this year, all without paper
- 3,200 workers managed in a single platform
- Daily updates replacing monthly field reporting
- Workers without a current VOC blocked from rostering
Testing a live view of workforce compliance
As part of the Workforce Skills partner program, Pacific National is now testing a setup that matches how the business operates, applying VOC to the skill or job task rather than an intake. That fits roles like train drivers, whose tasks vary depending on the freight they handle, and terminal operators, who use different equipment by role. The focus so far is the Skills Matrix, showing trainers and admins which VOCs are current or expiring on their two-year cycle, without switching to separate reporting in Tableau or Power BI. Ngadine also expects it to cut admin such as unlocking records, and help the business quickly find someone ready for a job on a given day.
- VOC mapped to skills and job tasks
- Live skills matrix within the platform
- Expiring VOCs visible at a glance
- Less admin, such as unlocking records
- Faster mobilisation of ready, compliant workers
- Cloud Assess in Action
From paperwork in the field to daily compliance visibility
Replacing handwritten, scanned VOC assessments with offline digital verification, saving one to two hours per assessment and giving Pacific National daily visibility across 3,200 workers.
An Interview with Ngadine Gasmier, People, Systems & Process Lead
1-2 Hours of Admin Saved per Assessment
“So Easy to Use Operationally!”
The No. 1 Benefit of Using Cloud Assess
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