- RTO
- Travel & Logistics
Transforming Workplace Training: Flight Centre’s Journey with Cloud Assess
Flight Centre Travel Group, one of Australia’s largest travel retailers, manages accredited training for around 1,000 learners through a three-year traineeship pathway. Before Cloud Assess, the team relied on paper-based processes that required trainers to haul heavy folders in wheelie bags between locations, with limited visibility on progress or compliance.
6Y
of continuous use since 2018 launch
100%
Paper folders and material replaced
1000+
learners managed on a single platform
100%
digital enrolment, assessment and reporting
"Its specialised features for accredited workplace training have empowered us to greatly improve our training processes, leading to enhancements in reporting and the overall learner experience.”
JB
James Brushin
Product & Project Manager
- The Journey
From paper to powerful
Paper-heavy training with no visibility on progress
Flight Centre’s accredited training program was built on manual, paper-based processes that created significant operational drag. Trainers carried heavy folders in wheelie bags to deliver face-to-face assessments across multiple locations, while tracking learner progress relied on physical documents and manual follow-ups. An earlier attempt at an online platform through an RTO partner failed when that provider collapsed, leaving the team back at square one. With around 1,000 learners cycling through qualifications at any given time, the lack of centralised reporting and real-time data created compliance risk and wasted weeks of administrative time.
- Trainers hauled paper folders in wheelie bags
- No centralised tracking of learner progress
- Previous online platform provider collapsed
- Manual processes consumed weeks of admin time
- Limited reporting created compliance risk
One digital platform for assessment, enrolment and reporting
After a twelve-month procurement process, Flight Centre selected Cloud Assess for its purpose-built design around accredited training delivery. The platform replaced paper assessments, workbooks, participant notes and enrolment forms with a single digital system accessible on iPads for face-to-face delivery or remotely via online assessments. Custom fields gave the team instant access to critical information such as workplace location, training contract end dates and action-required notes. Cloud Assess’s reporting capabilities fed directly into business reports, providing real-time data on learner engagement, unit completion and trainer productivity.
- Digitised assessments, workbooks and enrolment forms
- Custom fields for location, contract dates and actions
- Real-time reporting on progress and productivity
- iPad-based face-to-face and remote assessment
- Content library reduced resource development time
Night and day improvement across training operations
The shift from paper to digital eliminated weeks of time previously spent printing, distributing and chasing physical documents. Trainers now assess learners on iPads or online, and assessment updates happen at the click of a button with a full audit trail. Quality assurance improved through Cloud Assess’s quality checks feature, streamlining competency verification and collaboration with RTO partners. Reporting now feeds directly into company-level dashboards, giving leadership clear visibility on learner progress, trainer activity and compliance status, supporting stronger business decisions across the organisation.
- Weeks of manual admin time eliminated
- Full audit trail on every assessment change
- Quality checks streamlined RTO collaboration
- Real-time dashboards inform business decisions
- "It's a night and day difference. Everything has improved."
- Cloud Assess in Action
From wheelie bags to real-time compliance
Flight Centre replaced paper-based training with a single digital platform, eliminating weeks of admin and giving leadership instant visibility on learner progress across 1,000 trainees.
Improving training and assessment processes
The Solution for Accredited Training in a Workplace Setting
Supporting quality assurance processes for training and assessment
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