Our free courses for workplace skills in retail will equip you with the necessary skills and knowledge you need to advance your career in the retail sector and improve your team’s performance. Enrol yourself or your team in our training courses and enhance your position in the market!
Related Read: Power Skills: The Essential Soft Skills for Thriving in the 21st Century Workplace
1. Performance Conversations Course
Providing your employees with constructive feedback can help improve their performance in the workplace. As a team leader, it’s your responsibility to conduct performance conversations with your team members to assess their progress at work. However, miscommunication and poor delivery can cause workers to become disengaged.
Performance conversations can be challenging to both inexperienced and experienced managers. Our free course will guide you through the basics of performance conversations, when to conduct one and how to properly communicate during an evaluation session.
Scope: what is a performance conversation, when to conduct a performance conversation, how to properly conduct a performance conversation.
Best for: Team leaders, Managers, Supervisors.
Average Completion Time: 45 mins.
2. Effective Communications Course
A recent research by Grammarly on The State of Business Communication found that businesses lose $12,506 per year per employee due to miscommunication. Effective communication is a skill that many professionals tend to overlook but is an essential workplace skill in the retail industry. Retail operations involve meetings, negotiations, sales and presentations – all of which would greatly benefit from efficient communication.
Enhance your communication skills with our course on effective communications and grow your career in the retail business. This way, you can provide your clients with effective customer service and rectify customer complaints. You’ll learn how to properly negotiate with partners, increase your sales and present ideas with clarity.
Scope: Introduction to effective communication, importance of effective communication, best practices for effective communication
Best for: Customer service representatives, Sales professionals, Workers in the retail industry, Training managers, Business managers, and Team leads.
Average Completion Time: 45 mins.
Related Read: Communication Skills in the Workplace | Examples & Benefits
3. Cross-Selling Course
In retail operations, your goal is to get customers to stay loyal to your brand. This includes cross-selling retail customers supplementary products to increase sales while maintaining customer satisfaction. Cross-selling can also help you deepen customer relationships and drive customer lifetime value.
This free online course will help you enhance your ability to identify customer needs and cross-selling opportunities and develop effective strategies to increase sales without resorting to unfair trading practices. Throughout the course, you will gain expertise in effectively communicating with your customers to suggest complementary products that work with their current orders.
Scope: Identifying cross-selling opportunities, effective cross-selling strategies, creating personalised cross-selling recommendations, enhancing customer satisfaction and loyalty
Best for: Sales and marketing teams, Professionals in the retail sector,
Average Completion Time: 45 mins.
4. Sales and Upselling Techniques Course
Much like cross-selling, upselling can help enhance your relationship with retail customers and build trust with your target audience. By understanding customer needs and preferences, you can create an effective sales strategy that will keep your customers coming back!
This free online course is suitable for both beginners and intermediate-level professionals looking to enhance their skills in sales and upselling. The course starts with the basics of the retail selling process, understanding retail consumer law and upselling techniques to maintain customer loyalty.
Scope: introduction to sales techniques, understanding the retail selling process, how to identify customer needs, building rapport and improving communications with customers, upselling strategies, ethical sales techniques
Best for: Beginners in the retail sector, Professionals, Sales managers, Account managers.
Average Completion Time: 45 mins.
5. Negotiation Skills Course
Negotiation skills are essential for any retail team. Whether it’s negotiating with suppliers to get the best price or negotiating with customers to upsell and optimise your sales strategy, having the right skills to arbitrate will help you reach an agreement with the other party. This is where your negotiation skills come in handy.
Our course on negotiation skills focuses on negotiation techniques and how to apply them in the workplace. You’ll learn the best practices for negotiating without the risk of conducting unfair trading practices or contravening retail law.
Scope: introduction to negotiating, best practices and techniques for negotiation, finding an opportunity to negotiate, enhancing negotiation skills.
Best for: Team leaders, Sales employees, Supplier management employees, Managers, Customer service representatives.
Average Completion Time: 45 mins.
6. Presentation Skills Course
In retail, being able to communicate your brand can make or break a company. Part of the process is delivering your message through presentations. Whether you’re a team leader or a member of your department, enhancing your presentation skills can provide a significant career advantage. Strengthening these skills allows you to adeptly convey your ideas and intentions, thereby positioning yourself for success in your retail career.
In our free course for enhancing presentation skills, we’ll focus on developing presentation skills for leadership roles, enabling you to inspire and motivate your team members. You’ll learn to leverage presentations as a leadership tool and create informative yet engaging presentations that will influence your team members.
Scope: introduction to presentation skills for team leaders, crafting persuasive presentations, leveraging visual aids, handling challenging situations, continuous improvement.
Best for: Team leads, Sales managers, Business managers, Accounts managers, Operations managers, Department leads, Directors, etc.
Average Completion Time: 45 mins.
7. Decision Making Course
In business, having the ability to form swift yet informed decisions is critical. It can be a game-changer in the fast-growing retail sector and can help you gauge opportunities before they pass you by. Improving your decision-making skills can enhance your career and drive you into leadership roles.
Our course on decision-making will guide you through making informed decisions despite rapid changes in the market. You’ll explore the decision-making process from start to finish and learn how to identify the advantages and risks of making decisions. Enrol yourself or your team to enhance your decision-making skills, fast-tracking you into leadership positions.
Scope: Introduction to decision-making, decision-making models and theories, assessing biases and risks when making decisions, tips to enhance decision-making skills.
Best for: Professionals in the retail business, Team leaders, Managers, and Sales team members.
Average Completion Time: 45 mins.
8. Interpersonal Skills Course
Being part of the team entails that you have to work with people from different backgrounds and cultures. You may have to work with team members whose personalities conflict yours. Improving your communication and conflict resolution skills in the workplace can give you a leverage in your personal and professional lives. You’ll be able to see things from another person’s perspective and establish a collaborative work environment for your team.
Our free session on interpersonal skills will equip you with the abilities you need to foster fulfilling relationships with your team members, especially as your retail business maintains health and inclusivity of your team. This course is suitable for individual contributors, team members, and professionals in leadership roles.
Scope: Self-awareness, understanding verbal and non-verbal communication, building rapport and trust within the team, cultural awareness and sensitivity, conflict resolution, and applying interpersonal skills.
Best for: Professionals, Team members, Managers, Team leads, Retail operations teams, Retail sales teams, Marketing teams, and PR teams.
Average Completion Time: 45 mins.
9. Adaptability and Flexibility Course
Today’s market landscape is ever-evolving, especially in the retail environment. We’ve seen changes in sales strategies, marketing campaigns, customer service procedures, customer payments procedures, supplier management techniques and more as we move into the digital era. It is important for us to be able to adapt to these changes as we aim to stay competitive.
Our free course on adaptability and flexibility will equip you with the necessary skills you need to navigate an ever-changing market. You’ll learn to cultivate a growth mindset as you enhance your skills in action planning and reflection.
Scope: developing adaptability and flexibility, applying adaptability and flexibility, action planning and reflection
Best for: Sales and marketing teams, Managers, Team leads, Professionals in the retail sector, and Customer service representatives.
Average Completion Time: 45 mins.
10. Stress Management Course
The retail industry can be stressful. In fact, the retail industry is one of the most stressful industries with as much as 42% of retail workers claiming that their jobs negatively affect their stress levels. It is vital for employees to learn how to manage their stress levels to avoid burnouts.
Our stress management course will take you through the techniques on managing your stress. Learn the basics of stress management and how to properly handle stressors at work so you can improve your productivity without sacrificing your mental and emotional well-being.
Scope: Introduction to stress management, how to effectively manage stress at work.
Best for: Professionals in the retail business, Employees who deal with customer queries and complaints, Team managers, Retail operations learners, etc.
Average Completion Time: 45 mins.
Cloud Assess Free Courses Available
Looking for the best online courses to improve your team? Schedule a demo with us and we can explore training options that work best with your goals and objectives.
