Identify industry specific requirements and preferences

Identify industry specific requirements and preferences

retail worker identifying industry requirements and preferences

Identify industry specific requirements and preferences

INDUSTRIES

Retail

Country/Region

All

intended audience

All

Skills

Customer Service, Communication

Course Length

Short Course

level

Entry

Assessment style

Online

Average completion time

45 mins

Accredited

Accredited

Course Excerpt

Learn how to leverage social media and online platforms effectively to understand customers and their needs while minimising risks.

Course Impressions

Activities

  • Course Overview
  • Understanding Key Customer Groups
  • Evaluating Social Media and Online Site Popularity
  • Assessing Platform Functions to Meet Requirements
  • Identifying Functions with Risks to Customers
  • Quiz
  • Summary

What’s Included

  • eLearning
  • Assessment
  • Access on tablet and mobile
  • Shareable badge of completion*

Assessments

  • Online Course & Quiz FREE
  • Written Assessment & Marking PREMIUM
  • Practical & Evidence Assessment PREMIUM

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