Artificial Intelligence in Training: 10 Uses & Benefits

Artificial Intelligence in Training: 10 Uses & Benefits

Artificial intelligence (AI) has been advancing in leaps and bounds since the release of ChatGPT in 2022. Businesses across industries are finding ways to incorporate AI technology into their processes and enhance their operations. Using artificial intelligence in training is no exception. Companies have been finding innovative ways of leveraging AI to train employees in engaging ways while maximising ROI.

In this article, we’re going to take a close look at what AI looks like in business training.

AI in Training and Development

AI is revolutionising the training and development industry. More and more trainers and assessors are integrating ChatGPT into their programmes.

From a business perspective, you can develop training plans quicker and at a larger scale. You’ll also get the data-driven insights you need to evolve and adjust courses rapidly and effectively.

From an employee perspective, they’ll get a more personalised learning experience and connect with training materials on a practical and more meaningful level.

When implemented effectively, AI enhances user experiences, improves the effectiveness of training, and drives overall performance.

What Types of AI Are Being Used in Training?

Artificial intelligence comes in many different forms – from deep and machine learning, to generative AI and conversational AI. Let’s take a look at some of the types of AI that businesses are using for training.

Machine Learning: Analyses huge amounts of data to gain insights and provide better decision-making. In training and development, machine learning algorithms adapt training materials for different learning styles and skill levels.

Deep Learning: Deep learning also analyses information, but with a different purpose and result. It looks for patterns in information, and recreates those patterns. This makes it useful for transforming text into audio, or summarising videos with infographics.

Natural Language Processing: Natural Language Processing (NLP) is about creating information using ‘human’ reasoning. It generates human language in a way that is creative and meaningful. Companies often use it to create chatbots and virtual assistants that give natural or human-like responses.

Computer Vision: This AI sees machines interpreting and understanding visual cues. You can use it in virtual and augmented reality training simulations, providing your teams with practical experience.

Reinforcement Learning: Part of what is making AI so advanced is its ability to incorporate new information and learn from it. Reinforcement learning is AI’s ability to adapt to new or contradictory information and to improve itself based on that data. This can be useful in adaptive learning environments.

virtual reality provides medical learners with personalised learning experiences with artificial intelligence in training

Smart Ways of Using AI in Business Training

We’ve gone through a few of the different kinds of AI used in training. Now, it’s time to look at how you could be putting the technology to the best use for your business.

1. Addressing Skill Gaps

AI can help you identify skill gaps within your workforce and implement steps to address them. Start by issuing standardised assessments to each of your employees.. AI can then analyse their answers as soon as the assessment is completed to identify areas of weakness. From there, AI can recommend different training courses that will further each employee’s skillset in areas that they didn’t perform as well in.

2. Personalising Learning Experiences

Artificial intelligence can also create personalised learning experiences. You can provide your teams with engaging content in their preferred learning style. This gives them access to a training journey that suits their role as well as their personality.

3. AI-Driven Assessments To Save You Time

Corporate training takes a lot of time to manage. There’s onboarding employees, helping your teams upskill, and designing and managing training courses. Tools that save you time are invaluable assets. AI can analyse assessment results by, for example, testing them for plagiarism or comparing them to a skills matrix that you provide. This cuts down on the manual steps that you need to take, saving you time and money. Just make sure you know how to detect assessments completed by AI to avoid jeopardising the validity of your assessment results.

4. Analytics and Reporting

AI tools have access to vast amounts of data and can pull meaningful insights from it far quicker and more effectively than any human can. It is what machine learning was designed for. Putting AI to use in your reporting will see you getting a better understanding of where your training is working, and where you can improve.

5. Brainstorming Training Ideas

It can be difficult to come up with new ideas and initiatives, especially if you’ve been involved in training for a long time. Turning to AI tools like ChatGPT can help with creative problem-solving, generating new ideas, enhancing productivity, and boosting efficiency in your training programs.

6. Compiling Key Takeaways Based on Audio, Video and Transcripts

If you’re conducting virtual training sessions, having an AI bot in attendance can be a great asset. Bots can not only transcribe meetings and take notes, saving you time and manpower, but they can also compile key points and takeaways, helping you to keep sessions and track and provide learners with quick and effective summaries.

7. Enhanced Storytelling for Engaged Training

Employees engage better with learning and development methods when they connect to what they’re studying. When your teams are training on the job, providing them with content they can relate to and understand in the context of their work is critical. However, writing unique content for every role is both challenging and time consuming.

AI can make this significantly easier by adjusting your training materials and making it applicable for different roles. By helping your employees connect to the content, they are also more likely to remember the lessons they’ve learned over time.

8. Role Playing Scenarios

Learning theory isn’t always as effective as applying your knowledge in practical situations. However, putting your employees directly into scenarios where mistakes could have a real impact isn’t ideal. Using AI to provide them with realistic virtual scenarios can be a great compromise. It will see them developing the creative thinking skills they need, and applying the knowledge they’ve learned to different situations. And if they do make mistakes, it won’t harm operations.

9. Quick Training Videos and Images

Putting together content in different formats takes time, skills and money. However, you can use Deep Learning, NLP, and Computer Vision to repurpose existing content. AI can analyse text, video, and graphics and repurpose them to create training content in new formats.

While this may not be ideal for creating new or unique content, it can expand your existing learning solutions to incorporate different forms of media that are better suited to individual learners.

10. 24/7 Support

It isn’t always possible to have a support team on call 24/7. You can set up an AI chatbot to respond to questions at any time of the day or night. You can even customise it with answers to frequently asked questions that come up during training. It will give your teams the answers they need, adjusting them according to specific requests and situations with the help of NLP.

woman speaking into phone demonstrating how transcription and translation can be used in artificial intelligence in training

Benefits of Incorporating AI Into Training

We’ve looked at how you can apply artificial intelligence to your training and now we’ll explore the possible benefits.

Enhanced engagement leads to improved outcomes

By putting AI tools in place to further your training courses, your employees can engage with your content and your company in more meaningful ways. They will be more likely to complete the courses on offer and retain the knowledge they learn if it’s provided in interesting ways.

Saving time and effort while increasing efficiency and scalability

AI can be a great asset in minimising the number of admin tasks you have to manage. You can automate processes like enrollment, reporting, marking, and course development. It will even reduce the risk of human error, and see you implementing training at a greater scale than a small team could manage.

Improved ROI

Leveraging artificial intelligence in training is a good way of ensuring you’re getting maximum return on your investment. There are so many different ways that AI enhances your teams’ learning experience. This in turn leads to employees having a better understanding of your business, improves their performance, and helps with staff retention as well.

Increased accessibility

Another big benefit of AI is that it makes training more accessible. By having training materials in a range of formats, you can accommodate more people, including those with disabilities. NLP can also help you translate and transcribe your courses, making them available in different languages.

What Are the Challenges You Should Take Into Consideration?

To leverage AI requires careful planning. You’re naturally going to come across a few of these challenges as you modernise your approach to learning.

  1. Data security and privacy: When you’re adopting AI into learning and development, it’s critical to consider the impact that these tools can have on your overall data security. Make sure that you’re working with a trusted AI partner. There should be transparency with how your personal data is processed and what permissions the tools require.
  2. Integration with existing training systems: Make sure your AI solutions work with your existing learner programs, or can integrate with them easily. This will save you time, money, and frustration in the long-run.
  3. Technical expertise and resource requirements: Maximising the advantages of AI takes technical expertise and a lot of processing power. The last thing you want is for your AI technologies to take up all your existing resources and find your operations grinding to a halt.
  4. Humanising AI: AI is becoming so advanced that many people think it’s soon going to be taking everything human out of the way we work. However, when you implement it effectively it has the potential to enhance our humanity rather than detracting from it. It gives your teams time to express creativity and run with new ideas while AI takes care of tasks that can easily be automated.
  5. Choosing AI tools wisely: Finding AI-enabled learning tools that are going to add meaningful value can be difficult. Not all of them are going to be right for your needs. You also need to realise that even the right AI tools are going to evolve over time. There may be room for improvement, especially at the start of your AI journey.

mcdonalds hamburger university implements artificial intelligence in training

Examples of Businesses Putting AI in Training To Great Use

Before implementing AI in your training programmes, it’s important to consider companies that have already done so successfully. Here are some stories that can help you make your final decision.

McDonald’s

McDonald’s Hamburger University has been in operation for over 60 years, but hat hasn’t stopped them from adjusting with the times. In 2023, they began putting Microsoft Azure AI tools like NLP, generative AI and machine learning to good use in employee training initiatives run through McDonald’s China. They use AI to translate instructive documents, create virtual assistants to help their employees better understand courses, and prepare new teaching materials that they can access at their own pace.

Amazon

Amazon has long taken an interest in upskilling its workforce, offering benefits like free college training and ESL classes to employees around the globe. They are now putting AI to use in their own training initiatives by gamifying and enhancing the learning experience. They have also created an AI training program that helps others understand and make the most of artificial intelligence in their own roles.

Final Thoughts

When it comes to training, artificial intelligence is a learning development trend that isn’t going away any time soon. AI allows businesses to personalise training initiatives, maximise resources, engage learners, and enhance productivity.

Instead of being left in the past, you should consider bringing your employee training programs into the future by incorporating AI wherever possible. It could give you the competitive advantage that you’ve been looking for.

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