10 Best Customer Service Courses | Free Training Opportunities

10 Best Customer Service Courses | Free Training Opportunities

Address customer service problems with skills training. Enrol in these free customer service courses today. Even with the best products, companies with bad customer service won’t last very long. To survive in today’s business environment, good customer service is essential. You can use these customer service courses to ensure that your customers remain satisfied. Provide learners with the skills needed to deliver great service. Enrol your employees in the best customer service courses for free.

1. Provide Service to Customers Course

This self-paced course can train employees on principles of customer service such as building customer relationships. Surpass customer expectations and foster customer loyalty with this free course. Train employees to stay ahead of operational challenges so that they can provide great service to your consumers at all times. With this course, your employees will learn how to leave a positive lasting impression. Gain repeat customers and make new ones by enrolling your employees in this customer service course for free.

Scope:

  • Assessing Customer Expectations and Needs
  • Meeting Customer Needs and Requests
  • Anticipating and Resolving Operational Challenges
  • Delivering Exceptional Customer Service

Best for: Professionals who want to increase their customer service skills and knowledge

Cost: Free

2. Respond to Customer Complaints Course

Turn customer dissatisfaction into customer loyalty with this free online course. Deliver exceptional customer service through professional customer complaint handling. Equip your employees with knowledge of customer service fundamentals such as active listening, empathy, and documentation. This self-paced course provides a solid foundation for customer problem-solving. Employees will learn how to communicate effectively with unhappy customers and other essential soft skills. Enrol your employees in this free training course to promote customer service excellence.

Scope:

  • Recognising and Addressing Customer Dissatisfaction
  • Customer-Centric Solutions: Engaging for Mutual Resolution
  • Navigating Complaint Resolution: Balancing Authority and Organisational Policy
  • Mastering Complex Customer Service Issue Escalation

Best for: Customer care specialists and professionals who want to increase their customer service skills and knowledge

Cost: Free

3. Online Customer Service 101 Course

In today’s business environment, employees need to have the training for effective communication online. You can ensure that employees provide great service to consumers on digital channels with this skills training course. Equip your employees with the knowledge needed to compose clear emails, use live chat, and manage online feedback. This self-paced course can train your employees to deliver customer service in different environments with ease and professionalism. Create memorable customer support experiences online with this free customer service course.

Scope:

  • Introduction to Online Customer Service and Communication
  • Effective Communication Skills for the Digital World
  • Enhancing Online Customer Service and Customer Experience
  • Recording Customer Interactions and Feedback

Best for: Employees in the customer service industry

Cost: Free

4. Respond to Customer Difficulties Online Course

This self-paced course can help your employees develop skills in recognising and addressing online customer difficulties. In this customer service skills training course, your employees will understand customer language, complaint patterns, and how to analyse customer behaviour. Train your employees to communicate effectively and prevent escalation with this free course. Ensure that employees follow organisational standards and procedures for dealing with customer dissatisfaction online. With this customer service course, your employees will also know how to refer complex issues beyond their scope to the relevant personnel.

Scope:

  • Understanding Customer Difficulties
  • Handling Dissatisfaction and Complaints
  • Complex Customer Service Issue Management
  • Professionalism and Reporting in Customer Service

Best for: Employees in customer service roles

Cost: Free

5. Manage Difficult Customers Course

Enrol your employees on this self-paced course to help them gain essential skills in managing challenging customers. With this customer service training course, your employees will learn how to handle rude and angry customers professionally and courteously. Unmanaged customer aggression can lead to unsafe incidents for both employees and other consumers. Ensure that your employees know how to stay in control and maintain boundaries in these challenging situations with this free customer service course.

Scope:

  • Strategies for Dealing with a Difficult Customer
  • Refusing Service and Ejection Procedures
  • Terminating Conversations and Encounters
  • Escalating Customer Service Issues to Supervisors

Best for: Professionals in a customer facing role

Cost: Free

6. Implement Actions to Defuse and De-escalate Conflict Course

Defusing and de-escalating conflict is one of the most important skills for a successful career in customer service. In this self-paced course, your employees will develop essential knowledge in navigating emotions during potential conflicts with customers. Train your employees to go beyond merely placating a customer without trying to find a solution for the root cause of the customer’s issue. For de-escalation to successfully work, your employees need to have skills in empathy and active listening. Ensure customer satisfaction by enrolling your employees in this customer service training course for free.

Scope:

  • Understanding Emotional Contagions in Customer Service
  • Maintaining a Calm, Respectful, and Polite Manner
  • Providing Explanation, Assistance, and Alternatives
  • Displaying Empathy to De-escalate Conflict in Customer Service

Best for: Professionals who want to develop their knowledge and skills in conflict resolution

Cost: Free

7. Develop Product and Service Knowledge Course

Employees can further excel in their customer service role by enhancing their knowledge of products and services. With this free course, employees will be able to clearly explain product features and service benefits to customers. Reduce the number of returns, refunds, and complaints by enrolling your employees in this customer service training course. Employees will learn how to keep up with product/service changes through the use of both internal and external resources. Enrol employees in this customer service course for free so that they have the tools to build a better understanding of the company’s offerings.

Scope:

  • Obtaining Information on Products and Services
  • Interpreting Product and Service Information
  • Comparing Products and Services
  • Updating Product and Service Knowledge

Best for: Employees in customer service roles

Cost: Free

8. Assist Customers Course

This comprehensive course will help your employees provide effective customer service and make a positive impact on the lives of your consumers. Train employees to recognise both verbal and non-verbal signals that customers need assistance. With this free course, employees will be able to use effective questioning and active listening techniques in their interactions with consumers. Enhance customer experience through prompt responses and timely customer problem resolution. Ensure that employees are proactive in offering assistance to consumers and in improving their product knowledge. Enrol your employees in this customer service excellence course for free.

Scope:

  • Identifying Opportunities to Assist as a Customer Service Professional
  • Determining Customer Needs
  • Resolving Routine Customer Problems
  • Answering Enquiries with Accuracy as a Customer Service Professional

Best for: Customer care specialists and professionals who want to increase their customer service skills and knowledge

Cost: Free

9. Communicate with Internal and External Customers Course

Deliver great service from start to finish with this customer service course. Employees will learn key tenets of customer service such as incorporating personalisation and establishing rapport. This free course also offers a detailed overview of non-verbal cues to help employees understand customer perception more accurately. Aside from in-person conversations, employees will learn about other avenues for customer communication. Enrol your employees in this customer service course for free so that they know how to communicate with customers professionally.

Scope:

  • Elevating Customer Experiences as a Customer Service Professional
  • Understanding Customer Cues
  • Mastering Customer Engagement as a Customer Service Professional
  • Mastering Interactions for Every Context

Best for: Professionals in the customer service field who want to learn more about cultivating customer experiences

Cost: Free

10. Providing Additional Information and Recommendations to Customers Course

A primary duty of those in customer services is to act as the point of contact for customers approaching the business. As the first touchpoint, employees in these positions need to provide helpful information on what the business offers. With this free online course, you can train your employees to be helpful and knowledgeable when conversing with customers. This self-paced course will help employees become skilled in recommending alternative and complementary products. Increase the chances of consumers purchasing from the business (whether now or in the future) by enrolling your employees in this customer service course for free.

Scope:

  • Identifying Opportunities for Additional Information
  • Advising on Alternative Products and Services
  • Recommending Complementary Products as a Customer Service Professional
  • Strategies for Cross-Selling and Upselling During Customer Service

Best for: Professionals in a customer facing role

Cost: Free

Other Customer-Centric Industry Courses

To get more free courses for a customer-centric industry, training providers and employers of customer service workers can check out our curated lists:

Browse our Course Library to provide learners with free courses for new skills in other industries.

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