Australia’s aged care sector is growing rapidly, driven by an ageing population and increasing demand for in-home support. But attracting and retaining skilled personal and home care workers remains a challenge. Many workers enter the field without adequate preparation or the confidence needed to provide quality care. Quality training helps bridge this gap, ensuring safe, compassionate, and person-centred care.
In this article, we’ve curated the top courses for home and personal care workers. They cover core care skills, safety and compliance, and person-centred support. Cloud Assess has partnered with AMC Training to develop training that helps every worker deliver impactful care.
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Why is Training Important for Personal and Home Care Workers?
Aged care workers are the backbone of Australia’s care industry. They support older adults, helping them live safely, comfortably, and with dignity. They assist with personal needs, provide emotional support, and maintain safe environments. Their work demands empathy, resilience, and skill.
- Personal Care Workers provide direct support in residential aged care or clinical settings. They assist with mobility, hygiene, nutrition, and emotional wellbeing. They also collaborate with nurses and allied health professionals to deliver consistent care.
- Home Care Workers support clients in their own homes, helping them live independently and maintain routines. They provide personal care, meal assistance, and companionship. They also promote comfort, safety, and connection within familiar surroundings.
Despite their essential roles, both groups face daily challenges. These include infection prevention, behavioural changes, cultural sensitivity, and balancing independence with safety. Training helps workers manage these demands confidently and compassionately. It equips them with essential skills, communication tools, and emotional awareness. With the right training, they can provide safe, professional, and empathetic support. This ultimately enhances the lives of those they support, whether in a home or facility setting.
Premium Courses for Personal and Home Care Workers
1. CHC33021 Certificate III in Individual Support - Ageing
Working in aged care means understanding the diverse needs of older adults across various settings. Both personal and home care workers play a vital role in supporting dignity, and independence for older Australians. This qualification provides the foundation to start a meaningful and rewarding career in care.
For personal care workers, the accredited training builds confidence in providing direct care and support. It covers areas like assisting with mobility, hygiene, meals, and emotional wellbeing. Modules focus on person-centred care and communication. This allows care staff to deliver safe and respectful support in residential or clinical environments.
For home care workers, the accredited certification builds skills for delivering care in clients’ homes. It covers topics like supporting independence and maintaining comfort in familiar surroundings. You’ll learn how to manage home-based routines, respond to changes in health, and promote dignity in daily living.
Scope:
- Assist with personal care, mobility, and daily tasks safely and respectfully
- Support clients’ physical, emotional, and social wellbeing through individualised support
- Monitor health and wellbeing and report changes accurately
- Engage clients in meaningful social and recreational activities
- Apply person-centred practices in residential, community, and home care settings
Best for:Personal Care Workers, Aged Care Support Workers, Home Care Workers, Home Care Assistants
Course Provider: Cloud Assess
2. Dementia Course Series
Dementia requires care workers to have deep understanding, empathy, and adaptability. These skills are essential for supporting those whose memory, communication, and behaviour may change over time. This series of online courses helps care workers provide consistent, person-centred care. This helps them maintain dignity, build trust, and improve quality of life for those living with dementia.
For personal care workers, the training focuses on daily support in residential or facility settings. Courses cover how dementia affects the brain and behaviour and how to assist with personal care safely. Participants will also learn techniques for responding to behavioural and psychological symptoms. The modules build confidence in providing care that ensures safety and upholds the Aged Care Quality Standards.
For home care workers, the series provides practical skills to support clients in their own homes. Participants will learn how to communicate effectively and encourage independence. Courses also cover techniques for engaging families and carers in planning and decision-making. This helps learners deliver respectful support while maintaining comfort, identity, and familiar routines.
Scope:
- Understand how dementia affects brain function and daily living
- Recognise different dementia types and their behavioural impacts
- Apply person-centred care that maintains dignity and identity
- Support emotional, spiritual, and psychological wellbeing in clients
- Communicate effectively and manage challenging behaviours with empathy
Best for: Personal Care Workers, Home Care Workers, Aged Care or Disability Support Workers
Course Provider: Cloud Assess
3. Infection Control Course For Support Workers
Infection prevention is vital in all care settings, protecting both clients and staff from harm. Whether in a home or a residential facility, maintaining hygiene and following safety protocols saves lives. This course provides essential knowledge to stop infection spread and meet compliance standards.
For personal care, the course focuses on infection control in shared spaces and close-contact support. It covers hygiene procedures, waste handling, and effective Personal Protective Equipment (PPE) use.
For home care workers, the course highlights practical ways to prevent infection. You’ll learn how to manage hygiene risks in domestic settings like kitchens, bathrooms, and personal spaces. This will help you protect clients and their families.
Scope:
- Identify infection sources and how transmission occurs
- Apply standard and transmission-based precautions in care settings
- Demonstrate correct hand hygiene and personal protective equipment use
- Follow workplace protocols to prevent cross-contamination
- Maintain a safe environment for clients and staff
Best for: Personal Care Workers, Home Care Workers, Healthcare Professionals
Course Provider: Cloud Assess
4. Bullying, Harassment and Discrimination Course For Support Workers
Every care environment must be safe, inclusive, and respectful. Both personal and home care workers have the right to work free from bullying, harassment, and discrimination. This course promotes professionalism and fairness across all care settings.
For personal care workers, the course explains how to recognise inappropriate behaviour. It also covers workplace rights and details correct reporting procedures. Participants learn strategies for maintaining professionalism when working in teams or under supervision.
For home care workers, the training explores how these responsibilities apply when working in clients’ homes. It helps learners navigate client relationships respectfully and set clear boundaries. This ensures safe and positive working conditions in every environment.
Scope:
- Recognise bullying, harassment, and discrimination in the workplace
- Understand laws around equal opportunity and sexual harassment
- Learn appropriate behaviour standards in care environments
- Follow procedures for reporting incidents safely and confidentially
- Promote respect, inclusion, and professionalism at work
Best for: Personal Care Workers, Disability Support Workers, Home Care Workers
Course Provider: Cloud Assess
5. Diversity and Inclusiveness Course For Support Workers
Australia’s care workforce supports people from many cultural, religious, and social backgrounds. Both personal and home care workers need to provide care that respects each individual’s values and identity. This course builds cultural awareness and practical skills for inclusive, person-centred support.
For personal care workers, it highlights how to support clients with sensitivity and respect. Participants learn about cultural communication and workplace inclusion in aged care facilities. The course also includes techniques for balancing client rights and needs.
For home care workers, the focus is on tailoring care to reflect the client’s culture and preferences within their own home. They’ll learn how to build trust, avoid bias, and promote dignity through respectful and inclusive care.
Scope:
- Understand Australia’s cultural and social diversity in care contexts
- Apply inclusive and culturally appropriate care practices
- Recognise rights, responsibilities, and anti-discrimination legislation
- Develop personal cultural awareness and sensitivity
- Promote equality, dignity, and respect in daily interactions
Best for: Home Care Workers, Personal Care Workers, Disability Support Professionals
Course Provider: Cloud Assess
6. Recognising and Reporting Elder Abuse Course
Elder abuse is a serious issue that can occur in both residential and home care settings. Every worker must know how to identify the signs, respond appropriately, and protect the wellbeing of older adults. This course ensures all care staff understand their responsibilities under the Aged Care Act.
For personal care workers, it focuses on recognising signs of abuse during daily care activities. The course also provides tips for following procedures when reporting and responding to abuse. Participants will learn how to ensure safety, maintain confidentiality, and document incidents correctly.
For home care workers, the training highlights how to identify potential abuse within a home environment. It includes techniques for responding appropriately when family members or others are involved. This reinforces the importance of acting promptly, protecting clients’ rights, and reporting through proper channels.
Scope:
- Identify physical, emotional, financial, and sexual forms of elder abuse
- Recognise behavioural and physical signs of abuse
- Understand reporting requirements under the Aged Care Act
- Follow correct procedures for documenting and escalating concerns
- Protect the safety, rights, and dignity of older adults
Best for: Personal Care Workers, Home Care Workers, Supervisors and Team Leaders
Course Provider: Cloud Assess
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Premium Courses for Personal Care Workers
7. Positive Behaviour Support Strategies in Aged Care Course
Personal care workers often support people experiencing behavioural changes. These could be due to health conditions or unmet needs. This course teaches participants how to understand behaviour and respond with compassion.
Participants will learn positive behaviour support strategies that maintain dignity and reduce distress. The course covers early intervention, de-escalation techniques, and communication methods. It offers practical solutions for managing challenging situations in aged care facilities. By the end, learners will have the confidence to provide support that promotes safety, wellbeing, and respect.
Scope:
- Recognise early triggers and behavioural changes in residents
- Apply positive behaviour support and de-escalation techniques
- Use the least restrictive, person-centred behaviour management methods
- Maintain dignity and safety during challenging interactions
- Implement behaviour plans in line with care standards
Best for: Personal Care Workers, Aged Care Support Workers, Residential Care Staff
Course Provider: Cloud Assess
8. Positive Mealtime Experiences Course Series
For personal care workers, mealtimes are a vital part of daily care that goes beyond nutrition. They are moments where comfort, dignity, and enjoyment come together. Poor mealtime support can impact a resident’s physical health and emotional wellbeing.
Over seven courses, this series ensures safe, person-centred and culturally aware mealtime experiences. Participants will learn about industry standards, food safety, and individualised mealtime plans. They’ll also gain practical skills for assisting residents with eating and drinking. The series also explores communication, posture, and presentation. This ensures enjoyable dining moments that promote dignity and independence for every client.
Scope:
- Understand industry standards and mealtime safety frameworks
- Apply person-centred approaches to dining and nutrition
- Support cultural and social enjoyment during mealtimes
- Recognise and report mealtime risks or swallowing difficulties
- Follow individual Mealtime Plans for safe, dignified support
- Assist residents respectfully to eat and drink with comfort and confidence
Best for: Personal Care Assistants, Aged Care Support Workers, Residential Support Staff
Course Provider: Cloud Assess
9. Documentation Course for Support Workers
Accurate documentation is vital for safety, communication, and compliance in aged care facilities. For personal care workers, keeping clear records ensures residents receive consistent, high-quality support.
This course helps participants meet legal and professional standards in documentation. Participants will learn to record observations, complete charts, and write concise, factual notes. The course also covers the importance of confidentiality, precision, and clarity in documentation. This helps personal care workers contribute to safe and accountable service delivery.
Scope:
- Record client information clearly and accurately
- Use professional, factual, and objective language in notes
- Apply industry-standard abbreviations and terminology
- Document incidents and refusals of care correctly
- Maintain confidentiality and meet legal record-keeping standards
Best for: Personal Care Workers, Residential Care Staff, Aged Care Support Workers
Course Provider: Cloud Assess
10. Manual Handling Course for Direct Support Workers
Manual handling is a core part of personal care work. But it’s also one of the most common causes of injury. This course ensures workers can move residents safely while also protecting themselves and others.
Participants will learn how to assess movement risks and use assistive equipment during direct client care. The course also includes applying proper lifting and positioning techniques. The training provides practical guidance for safe transfers, repositioning, and teamwork. This ensures safety for everyone involved during physical support tasks.
Scope:
- Identify manual handling risks in aged care environments
- Use correct lifting, transferring, and positioning techniques
- Conduct manual handling risk assessments effectively
- Implement control measures to prevent injuries
- Operate mobility equipment safely and confidently
Best for: Personal Care Workers, Residential Care Staff, Aged Care Support Workers
Course Provider: Cloud Assess
Premium Courses for Home Care Workers
11. Food Safety Course for Support Workers
Home care workers often prepare or handle food for clients who may have specific dietary needs or health risks. Unsafe food practices can cause serious illness, especially in older or immunocompromised clients. This course gives participants the knowledge to keep meals safe, nutritious, and enjoyable in home settings.
The course covers proper food preparation and storage. It also offers practical guidance for preventing cross-contamination, managing allergens and temperature control. Participants will learn hygiene practices, cleaning routines, and how to recognise when food may be unsafe to serve. It ensures every meal care workers prepare supports their clients’ health and safety.
Scope:
- Identify high-risk foods and proper storage methods
- Apply safe food handling and hygiene practices
- Prevent cross-contamination in home kitchen settings
- Maintain hand hygiene and cleanliness during meal preparation
- Ensure safe meal delivery for vulnerable clients
Best for: Home Care Workers, Community Support Workers, Disability Support Workers
Course Provider: Cloud Assess
12. Promote Independence Course Series
Promoting independence is one of the most important aspects of quality home-based support. Every person wants to feel capable, respected, and in control of their daily life. This series helps learners understand how to balance assistance with autonomy. This helps clients continue to live with confidence in their own homes.
The four modules explore how to empower people through daily activities. They cover topics like emotional and spiritual wellbeing and expressions of identity and sexuality. Participants will learn how to communicate respectfully and involve clients in care plans. They’ll also come to understand the importance of culture, values, and personal choice. The series provides tools to support self-reliance, preserve dignity, and enhance overall happiness.
Scope:
- Empower clients through collaborative care and planning
- Support independence in daily living activities
- Promote emotional, social, and spiritual wellbeing
- Respect identity, sexuality, and cultural values in care
- Strengthen client confidence and self-reliance at home
Best for: Home Care Workers, Community Support Workers, Disability Support Workers
Course Provider: Cloud Assess
13. Privacy and Confidentiality Course For Support Workers
Home care workers often have access to sensitive client information within private living spaces. Respecting confidentiality builds trust and ensures safe, ethical care. Even accidental breaches can cause harm or legal consequences.
This course explains how to manage information responsibly when working in clients’ homes. Participants will learn what can be shared, when, and with whom. The course also covers how to handle documentation securely. By the end, workers will be able to follow correct procedures while maintaining professionalism and respect.
Scope:
- Understand the difference between privacy and confidentiality
- Identify what client information can and cannot be shared
- Recognise legal exceptions to confidentiality
- Follow correct procedures for handling sensitive information
- Maintain professionalism and respect in all client interactions
Best for: Home Care Workers, Community Support Workers, Disability Support Workers
Course Provider: Cloud Assess
Other Courses For Support Workers in the Aged Care, Healthcare and Disability Sectors
Looking for more aged care and healthcare courses? We’ve got you covered! Here are some of our curated lists for free and premium courses.
- Top Australian Aged Care Courses
- Top 10 Australian Disability Care Courses
- Free Courses for Support Workers
- Free Courses for Aged Care and Healthcare Workers
You can also browse our Free Course Library to find many more free training and assessment opportunities.
